Email Gateway Issues and Feature suggestions

This post is meant to bring up the discussion of current issues with the email gateway product in Sophos Central.

• Emails not being delivered to Recipient, even though the status is marked "success".
• Sophos (email gateway) support limited L1/L2 access to back-end in order to help customers.
• Product is very limited in what we can administer, log, and troubleshoot routing errors.
• Self-serve user login issues or email setup link issues.

Features that would be helpful:

1. The ability to allow end users rights to allow/block email addresses (eh, maybe global admin option to toggle on domains as well)
2. Feature update to select multiple emails, in self serve, to either delete or release.
3. Allow admins to see what the algorithm spam "scale" is for emails.
4. Access to see the source headers for troubleshooting.
5. Spoofing (tagging) option to mark subject as desired by customer.
6. Ability to bypass email gateway, in its entirety, for specific domains.