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"Allow Sender" banner does not work for distribution list

Hello,

I'm testing the Sophos Central Email Advanced product in order to protect my users. We are on Office365 and I have a weird problem. I added the users and aliases with the AD SYNC sophos tool without any issue, and I added a distribution list manually with all of its aliases:

When a user receives an email with the banner to allow or block the sender the link works, but when a user receives an email sent to a distribution list with the same banner, the link to allow or block the sender returns a HTTP 404 ERROR as shown in the screenshots below :

Thank you for your help.

Regards

Added tags
[edited by: Raphael Alganes at 5:38 AM (GMT -7) on 8 Jun 2023]

0 Gerard Gardner1 over 4 years ago

I have the same issue and raised a support case.

A second life support rep is going to look at it and get back to me.

Did you ever get an answer if not i post if i get a solution.
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0 Seth Werbin over 4 years ago

I also have the same issue, though not O365, but On-Prem. Have a Support case open, but no response yet.

I will update here when I receive anything.

Seth
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0 Gerard Gardner1 over 4 years ago in reply to Gerard Gardner1

i have had a remote session with second line support and they have take lots of screen shots and now have an idea of what the issue is.

I had an idea that the link goes to 404 because it has no mailbox to associate the allow or block request to map to.

They are looking at this as the only solution i have found is to use Shared Mailboxes but Sophos charge for a license per mailbox.
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0 LuCar Toni over 4 years ago in reply to Gerard Gardner1

Does a public folder work?

If you create a test email as public folder and try the Allow Sender?

I am guessing, it could be related to the user context.

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