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[Sophos Notification] Advisory: Sophos Central Email - Certain characters from Office 365 emails are being rewritten as question marks.

Hi Community,

[Update] The fix that had been released on 02 April 2019 was rolled back due to unforeseen side effects which produced additional formatting in emails being processed by the service. The development team has identified the root cause and is working on pushing out a new fix. This is expected to be released within the next few days.

An inbound email received from an Office 365 (O365) domain which contains a URL link, will cause Time of Click (ToC) to re-write apostrophes and other characters as question marks. Emails will still be delivered successfully.

Sophos is actively investigating this issue. This article has been published to provide workaround options and will be updated when more news becomes available.

Regards,



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