Sophos Central Endpoint: Installation Failed

Hi RichardBrunyee,

Please specify the Mac OS version with which you are facing the issue and also do share the install.log from a client which could help.  

Open Spotlight search > Console > /var/log > install.log

Hi Gowtham.

The system is running 10.12.6.

Please find attached all the log file.

Thanks!

Richard

8547.install.log.zip

Hi Richard, 

Could you please download the new installer and try again, also you may try the step as per our KB article?

Hi Aditya,

I'm also recieving the same issue as Richard.

Our Mac's here at the University are all being upgraded to High Sierra 10.13.4 ( 300 or so )

Starting to see same installation failed window appearing on the attempted process below.

1) Clean install of Mac 10.13.4 with no previous versions of Sophos installed, and using the direct copy from sophos central console ( 9.7.4 )

2) Tried the terminal version of installing using sudo :https://community.sophos.com/kb/en-us/120570  and changed permissions.

All locally applied with admin permissions, no remote session as sierra and the current high sierra require manual intervention in regards to the "Allow" KEXT security feature to continue its installation. However the installation failed window is all prior to all this happenning.

No logged entry of the hostname in sophos central console either.

The other failure we've noticed is when the progress indicates that the installation is taking place but fails to complete (even when I've left it running for two days)

Very inconsistent - but we most commonly see the "installation has failed" window.

/var/log/install.log

2018-04-17 16:44:51+01 itsmac** Sophos Bootstrap[30037]: [SMESophosBootstrapAppDelegate.m:1744] System verified

Can anyone possibly help?

Jason

In reply to RichardBrunyee:

Hi Richard, 

Could you please download the new installer and try again, also you may try the step as per our KB article?

Thanks and Regards

Aditya Patel | Sophos Network and Security Engineer. 

So - could you please add the KB article number ?

Hi ScottStarbuck,

Are you experiencing the same issue? If so, can you please DM me the full SDU logs so that I can review them?

As a start, please ensure the computers have access to these:
Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software

If Sophos was previously installed in the system, please follow this article first, then re-try deploying Sophos using a fresh installer from Sophos Central:
Sophos Anti-Virus for Mac: How to uninstall


Regards,

Hi ScottStarbuck,

Are you experiencing the same issue? If so, can you please DM me the full SDU logs so that I can review them?

As a start, please ensure the computers have access to these:
Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software

If Sophos was previously installed in the system, please follow this article first, then re-try deploying Sophos using a fresh installer from Sophos Central:
Sophos Anti-Virus for Mac: How to uninstall


Regards,