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PDF in Abacus blocked

Hello all

I have the following problem:

Sophos Central blocks when opening a pdf in Abacus (Java based ERP-Software). The application by itself works great without interruptions from sophos.

As workaround I disabled "Protect Java applications" in the "Threat Protection - Policy" in Sophos Central.

I only want to exclude Abacus from live protection and not java by itself. I added some Scanning Exclusions (File and Process based), didn't work.

Does anyone have a clue what to do next?

Thanks in advance for your feedback

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0 Gowtham Mani over 6 years ago

Hi Murloc

Could you please confirm if the issue is seen when opening any specific PDF file or all PDF files?

If this event is suspected be a false positive , please refer How to report false positives to have this reported to Sophos.

Note: (Strictly Not Recommended) If you are looking to exclude this specific application, it can be done from Central Admin>System Settings > Global Scanning Exclusions > Add Exclusions > Choose the Exclusion type as Detected Exploits and select the detection. This would be a temporary workaround and not a fix.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Murloc over 6 years ago in reply to Gowtham Mani

Hi Gowtham Mani

Thanks for fast reply.

Its about all PDF files in Abacus.

We have reported this issue to Sophos too.

Unfortunately your workaround did not work.

Thanks and Br

Murloc
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0 Gowtham Mani over 6 years ago in reply to Murloc

Hi Murloc

Could you try with How to report false positives, so that we can have it checked and required actions can be taken.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Murloc over 6 years ago in reply to Gowtham Mani

Hi Gowtham Mani

Report to Sophos happened as already said. (Application Control request)

Thanks and br

Murloc
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0 Murloc over 6 years ago in reply to Gowtham Mani

Hi Gowtham Mani

Report to Sophos happened as already said. (Application Control request)

Thanks and br

Murloc
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Children

0 temporarybrain over 6 years ago in reply to Murloc

Hi

Is there an update regarding this issue? I am facing the exact same problems.

Thanks and Regards

T
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0 Murloc over 6 years ago in reply to temporarybrain

Hi temporarybrain

Unfortunality there is no update so far as i know.

Our sales partner just told us that Sophos and Abacus are working on a solution. (3 months ago!)

Abacus has a behavior like malware they said...

Well coffeetime again..
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0 temporarybrain over 5 years ago in reply to Murloc

Hi people

If someone still needs help here, with abastart it's working:

http://classic.abacus.ch/?1210 (on german)

Cheers
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