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I need to manually disable Tamper Protection. One of our Endpoints disappeared from Central and I am unable to retrieve the key or turn it off. I tried the steps outlined in this article:
However, Tamper Protection is still enabled after the reboot. Are there new steps for the recent 11.5 Endpoint / 2.0.33 CWG?
It would be easy to come up with a solution if we know the reason why you are trying to disable the Tamper protection?
1. Are you trying to uninstall the Sophos Endpoint from the machine?
2. Or, are you trying to add the client machine to the Central again?
In reply to Haridoss Sreenivasan:
I was trying to re-install a malfunctioning Sophos Endpoint and CWG install on the computer. We opted to re-image it as support does not respond and we could not afford to wait any longer.
In reply to K_M:
Sorry for the delayed response. Is everything working fine right now?
UPDATE - Sophos closed our ticket and said we need to check the Central Status page to see when it is resolved.UPDATE - Existing Endpoints are failing to update as well.
UPDATE - *might* be fixed - need to test.
About being Unable to install new Endpoints, it was a known issue and has been resolved now. Please refer to the KBA Advisory: Sophos Central Admin experiencing delays with the enforcement of Central policies for US-West region (Error codes 142, 136 and 137 seen with new installations).
Please download the new client package and install which should fix the issue. Please refer to the thread Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints. Let me know if this helps resolve the issue.
Believe me, I (and many others) are well aware of the major failure that occurred with Central. The fix for this broken Endpoint (not failed install) was to re-image the machine.
Why? When you can just elevate to localsystem stop the services, uninstall the endpoint and then reinstall it.
In reply to Garrett:
Hi Garrett - can you please elaborate? Does this allow you to bypass the Tamper Protection and if so, what are the exact steps you took? It would be very handy to have an alternative to re-imaging the machine.