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Issue: Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints.

Bianson

**Update 9** Root cause analysis KBA has been published: see knowledge base article for the latest.

**Update 8** As part of a routine database maintenance task customers may notice a few intermittent install and policy rendering failures. Please retry before contacting support. 7/17/2017 8:00 AM PST

**UPDATE 7** Some customers may notice a few intermittent install failures, please retry before contacting Sophos Support. 7/14/2017 2:00 PM PST

**UPDATE 6** Installations are being processed normally, service is restored. Please re-download installer from Central. 7/14/2017 9:00 AM PST

**UPDATE 5** Installations are now working as of July 13, 2017 19:00 UTC-5. See knowledge base article for the latest.

**UPDATE 4** New installs likely to still fail. http://centralstatus.sophos.com/#!/ has latest update. 

**UPDATE 3** System is now processing backlogs. Please see last updates here.

**UPDATE 2** Issue is ongoing, apologies. Impacts all areas within Central that rely on MCS communication between client and Central. 7/13/2017 8:00 AM PST

**UPDATE** Development has identified root cause and is working on a fix. 

Hello,

We are seeing delays with policy changes and enforcement in Sophos Central (US-West region) as well as installation failures due to inability of new endpoint installations to initially register. Our engineers are working to restore latency. Please note your endpoints remain protected. Updates will be provided on this thread.

KBA: https://community.sophos.com/kb/en-us/126477

Thank you,

Bob



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  • Sophos Team,

    We are still experiencing issues with the Sophos Central Cloud Console where our machines are failing the updates. When i run the reports we are failing updates with the "failed to install savxp: 80041f19 error.  this error started on July 10th, 2017 or a couple of days before and has been causing mayhem in our environment till this day.  Whatever the developers changed on the backend and in the installation file has been horrible.  The Competitor removal tool you guys introduced was not configured correctly nor should you have included that since it is up to the customers discretion to remove on their own since they paid for their product.

    We are also experiencing issues with Sophos not disabling the tamper protection when it was disabled on the Sophos Central cloud console and the key was inputted into the workstation console.  i am unable to uninstall and reinstall sophos on the machines.  The KB articles that are provided do not help.

    you guys need to wake up get your teams together and fix the issues that are going on.  you guys have a social media presence and your dissatisfied customers can take to the social media platforms and call you out if not done already.  Gartner had put you in the top of the list as one of the best security companies but i dont believe that is true.

     

     

  • in reply to Aisha Smith

    Bud, this is the exact same problem I am experiencing. You will probably find that the policies on each client all have different times/dates, services missing or disabled. Once the Sophos client s h I t s itself, you can neither uninstall or reinstall the product. Nightmare.

Reply
  • in reply to Aisha Smith

    Bud, this is the exact same problem I am experiencing. You will probably find that the policies on each client all have different times/dates, services missing or disabled. Once the Sophos client s h I t s itself, you can neither uninstall or reinstall the product. Nightmare.

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