Issue: Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints.

On the Sophos Central console we are seeing Scheduled Maintenance at the top of the screen and it is causing issues with our policy updates.  Was there suppose to be a schedule Maintenance?

Can we get a copy of the schedule for maintenance?  We have also been impacted by unexpected 'scheduled' maintenance work.

It wasn't a surprise.  Keep an eye on http://centralstatus.sophos.com/#!/

Two things:

One - we should not have to constantly check a website for this information.  Most other companies we deal with have a set schedule and they provide email notification.

Two - there is nothing to tell us when the next 'scheduled' maintenance will be.

My Sophos Console had a banner on 9/5 noting that it was "maintenance time". I never heard anything about it a head of time so I checked the Sophos Status page. There it showed the scheduled maintenance was dated for 9/6. They're scheduled and on the status page but they aren't servicing us by proactively informing us. Instead relying on us to check the status page if we have any problems.

Sophos - Why do you make things so difficult for us? It seems like there is no communication internally at Sophos and definitely no proactive communication with us. My console was reporting maintenance the day before(9/5), then nothing on the actual day of maintenance and got kicked out of the console on 9/6. Maintenance is apart of life and systems need it, we all understand that. Systems go down, we all understand that. Unexpected difficulties come up and again, we all understand that. 
But is it possible that a company of your size can send out a short email/notice to your affected clients when there's maintenance, an outage, new features being release, updates to certain services, literally any communication?....

Not to jump on the bandwagon, but now that Sophos is a worldwide company covering numerous time zones something needs to be done regarding times and eta's.  If they just put a timer on the webpage so I do not have to figure out the timezone conversions would be nice.

Trevor Karppi The Sophos Central team is working on improvements for proactive communications. I don't have a timeframe to share yet.

K_M The Sophos Central status page does provide information when future updates occur. You can use the arrows to scroll to a future date and under Recent Posts, there will be information about upcoming events

So, when is the next scheduled maintenance then?  I can only go a few days in advance and it shows nothing.  Not helpful.

K_M I'm confirming some dates with the Central team and also asking them to update the status page.

K_M I'm confirming some dates with the Central team and also asking them to update the status page.

We are getting registration errors during installation again.  Is Central broken again?

Central status page is all green. I'll check with our internal teams

There was a "blip" in traffic. Could you please try again and it should succeed now? Let me know how it goes

It worked this time, but these 'blips' are way too frequent.

I'll definitely relay that back to the Central team. Gald to hear it worked on the retry.

Just had another install fail -- ERROR: Could not find a source for updated packages. We can reach the Central console from various systems, including the failed client.

Having the same thing at our company today. Failing installs, cannot find updates and failing to push policies as well.

Sophos- Proactive communication with us on these forums? Are you still seeing these mysterious 'blips'? Please let us know and can you update Sophos Central if that is the case?

Please retry and it should succeed now. Let me know how it goes

Can you tell us what the problem is? What is being done to fix this?

The Sophos Central team is monitoring these issues and making fixes/changes. I'll see if I can get additional information from the team.