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**Update 9** Root cause analysis KBA has been published: see knowledge base article for the latest.
**Update 8** As part of a routine database maintenance task customers may notice a few intermittent install and policy rendering failures. Please retry before contacting support. 7/17/2017 8:00 AM PST
**UPDATE 7** Some customers may notice a few intermittent install failures, please retry before contacting Sophos Support. 7/14/2017 2:00 PM PST
**UPDATE 6** Installations are being processed normally, service is restored. Please re-download installer from Central. 7/14/2017 9:00 AM PST
**UPDATE 5** Installations are now working as of July 13, 2017 19:00 UTC-5. See knowledge base article for the latest.
**UPDATE 4** New installs likely to still fail. http://centralstatus.sophos.com/#!/ has latest update.
**UPDATE 3** System is now processing backlogs. Please see last updates here.
**UPDATE 2** Issue is ongoing, apologies. Impacts all areas within Central that rely on MCS communication between client and Central. 7/13/2017 8:00 AM PST
**UPDATE** Development has identified root cause and is working on a fix.
We are seeing delays with policy changes and enforcement in Sophos Central (US-West region) as well as installation failures due to inability of new endpoint installations to initially register. Our engineers are working to restore latency. Please note your endpoints remain protected. Updates will be provided on this thread.
In reply to Greg Wesolowski:
Not to muddy the waters (there are definitely ongoing issues) but in the environments I manage when I see this error:
Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update.
I know that a firewall just got in the way (SonicWalls love to block Sophos's non-SSL traffic).
I understand several of you have experienced the same issue this morning. It should be good as of approximately 20 minutes ago, so if you could please try again and let me know how it goes it would be greatly appreciated. The team has just done a test install with no issues.
In reply to Bianson:
Our Systems are not updating still. Has this been resolved? if so what do we do on the console side to remedy the problem?
What about the machines that already have Sophos installed and are showing errors on the Web?
You can try downloading again from Sophos Central and reinstalling.
Working great for me. Deployed 15 machines this morning.
I'm having success as well!
Hi when can we expect the full root cause analysis to be posted?
Will there be an RCA?
We are also awaiting a detailed root cause analysis.
Post updated. I hear you on RCA and will try to get my hands on one.
Anyone else still having issues with policy enforcement and "last user" updating? Sophos support indicated that this is an ongoing issue, yet the status page is all green.
In reply to Ben Luke:
I have noticed large delays with the website and a few instances where disabling Tamper Protection is very slow to respond.
In reply to K_M:
Large delays with changes pushing from Central to end point clients is quite common unfortunately and they don't last long enough for enough people to complain for a system status change. It's just never been for 3 days before.
Fellow customers -- please consider upvoting my enhancement request -- central installer server check .
During this outage, new Sophos Central installs were failing to protect endpoints. The installer's prechecks include a check of connectivity to Sophos Central servers, and this check was passing when it should have failed. I'm requesting that the check be enhanced to verify the availability of all resources needed for protection to succeed, if not the check should fail, and the installer be prevented from removing existing protection from the endpoint.