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Issue: Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints.

Bianson

**Update 9** Root cause analysis KBA has been published: see knowledge base article for the latest.

**Update 8** As part of a routine database maintenance task customers may notice a few intermittent install and policy rendering failures. Please retry before contacting support. 7/17/2017 8:00 AM PST

**UPDATE 7** Some customers may notice a few intermittent install failures, please retry before contacting Sophos Support. 7/14/2017 2:00 PM PST

**UPDATE 6** Installations are being processed normally, service is restored. Please re-download installer from Central. 7/14/2017 9:00 AM PST

**UPDATE 5** Installations are now working as of July 13, 2017 19:00 UTC-5. See knowledge base article for the latest.

**UPDATE 4** New installs likely to still fail. http://centralstatus.sophos.com/#!/ has latest update. 

**UPDATE 3** System is now processing backlogs. Please see last updates here.

**UPDATE 2** Issue is ongoing, apologies. Impacts all areas within Central that rely on MCS communication between client and Central. 7/13/2017 8:00 AM PST

**UPDATE** Development has identified root cause and is working on a fix. 

Hello,

We are seeing delays with policy changes and enforcement in Sophos Central (US-West region) as well as installation failures due to inability of new endpoint installations to initially register. Our engineers are working to restore latency. Please note your endpoints remain protected. Updates will be provided on this thread.

KBA: https://community.sophos.com/kb/en-us/126477

Thank you,

Bob



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  • If this is only affecting US-West region why can't you failover to US-Central region or US-East region or do those not exist? How about sending us to someware else in the world even if it is slow it would al least work, is there no redundancy built into the network and services.

    Also where is the failover for this situation?

    I think there should be some details should be given out to the customers so we can evaluate the reason and what will be done in the future to keep this from happening again.

    I am currently on a business trip an can not complete my work. 

Reply

  • If this is only affecting US-West region why can't you failover to US-Central region or US-East region or do those not exist? How about sending us to someware else in the world even if it is slow it would al least work, is there no redundancy built into the network and services.

    Also where is the failover for this situation?

    I think there should be some details should be given out to the customers so we can evaluate the reason and what will be done in the future to keep this from happening again.

    I am currently on a business trip an can not complete my work. 

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