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What actually throws a "Real Time Detection Disabled" high alert?

Sometimes in the morning when I come in to the office I notice I have "Real Time Detection Disabled" alerts.  The thing that bothers me is that the users and machines this is happening to/on do not have the rights to disable the protection service.  By the time I actually get to checking out the machines, the services are usually back up and running. 

 

Anyone have any words of wisdom here?



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  • From what I have read previously stated on this forum, the fix was deployed to have the services with a delayed start to resolve this.

    I may be wrong, but I remember reading this somewhere

  • Hi Kim,

    This looks like it requires Support team to investigate and escalate further. I would like to confirm if this issue still comes up after you perform the following steps on any one test machine.

    1. Please go to Run --> Services.msc
    2. Select Sophos Health Service and right-click and select properties.
    3. Please select Startup type as Automatic (Delayed startup) and select OK.
    4. Please reboot the system

    Kindly do let me know if the issue stops post this step. Please do let me know in case you have any case reference for this issue as well.

    Regards,

    Adithyan Thangaraj
    Community Support Engineer | Sophos Technical Support

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