Sophos Central - Endpoint Advanced Agent installs very slow (almost an hour!)

Hi Erdem,

You can deploy a complete installer by following the following article.

https://community.sophos.com/kb/en-us/121318

Regards,

Neil.

Hi Neil,

Thanks for this. I am after this post too (121318) however Sophos seem to have removed it?

Are you aware of a similar post? Or where to go next with this?

We have the exact same problem / situation and this post was really helpful a few months ago...

Thank you.

Best, Ian F.

Hi Ian,

Central now uses a "thin" installer. With this you could set an update cache and the installer should install from the update cache, so no need to build a full installer. Also, the thin installer allows you the option to set a proxy, so no more worrying about firewalls.

More information can be found here; https://community.sophos.com/kb/en-us/127045

Hope this helps.

Hi Neil,

This did help - much appreciated.

The update cache is basically an on-site server - is that right? Rather than updating directly from Sophos Central / the cloud?

Cheers again!

Best, Ian F.

Hi Ian,

That's correct, an update cache is a server that is configured to host an update cache.

Servers>Settings>Update caches>Choose whichever server you wish and select the option to enable the cache. This can take a little while, but once it's completed clients should start to use it.

Regards.

I just want to make it clear that the decision to "remove" the option to create an "offline" installer is completely idiotic.

There are cases where an offline installation is the only option, or the only option that makes sense.  

Not to mention that Sophos just makes changes without notifying their customers that those changes will BREAK their existing installers.  

Completely inexcusable.

I completely agree about the inability to create/utilize a completely offline installer. 

Ditto.

I also concur with what others are saying. But we are talking to no one. They really do not care...obviously.

Installing an endpoint today...and the installer has been running for 30 min. And I am still waiting for it to complete. "Insert lots of swear words here"

In the mean time, user is unable to do any WORK. Brilliant.

So now the answer is>>> lets install MORE Sophos stuff to speed things up...but that will also take awhile. So in the mean time...Hurry up and WAIT.

This product no longer deserves any of my time...PERIOD. 

Endpoint Installation. Finally finished and it took 23 min. Then we log into the Central and what do we see??

3:16PM Update succeeded.

3:24PM Updating failed because WindowsCloudNextGen is missing.

Absolute garbage.

Just to give a feedback from our side.
At the moment we install all our clients with a script and the universal installer.
We do not have the issues i mentioned earlier. So at the moment it is ok for us.

Just to give a feedback from our side.
At the moment we install all our clients with a script and the universal installer.
We do not have the issues i mentioned earlier. So at the moment it is ok for us.

Hi Everyone,

Please vote the existing feature request for offline installer if you would like to bring it back.