Thread Info
  • State Suggested Answer
  • +5 person also asked this people also asked this
  • Locked Locked
  • Replies 30 replies
  • Answers 2 answers
  • Subscribers 28 subscribers
  • Views 121044 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update.

Paul Hutchings

We see this a fair bit for no obvious reason and no common reason i.e. mix of clients, mix of locations, internet access works.

Doesn't appear to have any practical impact other than being an annoyance in the logs.

Any ideas what's causing it please?



This thread was automatically locked due to age.
Parents
  • 0

    I'm a new Sophos user as well. I am just in the process of switching over to end point protect and then will be swapping out our sonicwall for a sophos xg.  I just resolved this by adding the cloud av signiture ID 55394638 to the exclusion list.  In your sonicwall control panel go to =>Security services=>Gateway Anti-virus, scroll down and click on the button "Cloud AV DB exclusion settings" and add 55394638 to the list.  

Reply
  • 0

    I'm a new Sophos user as well. I am just in the process of switching over to end point protect and then will be swapping out our sonicwall for a sophos xg.  I just resolved this by adding the cloud av signiture ID 55394638 to the exclusion list.  In your sonicwall control panel go to =>Security services=>Gateway Anti-virus, scroll down and click on the button "Cloud AV DB exclusion settings" and add 55394638 to the list.  

Children
No Data
Unfiltered HTML