Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update.

Question

We see this a fair bit for no obvious reason and no common reason i.e. mix of clients, mix of locations, internet access works. 
 Doesn't appear to have any practical impact other than being an annoyance in the logs. 
 Any ideas what's causing it please?

Dan Moore · Answer

I'm a new Sophos user as well. I am just in the process of switching over to end point protect and then will be swapping out our sonicwall for a sophos xg. I just resolved this by adding the cloud av signiture ID 55394638 to the exclusion list. In your sonicwall control panel go to =>Security services=>Gateway Anti-virus, scroll down and click on the button "Cloud AV DB exclusion settings" and add 55394638 to the list.

Jan Bathke · Answer

We had the same message for many Clients - after 4 weeks with Sophos-Support and a new supporter - we found the solution: the license had run out. - New License: everything fine :-).