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Unable to login

Hello everybody,

 

For nearly 2 weeks now I am unable to log in into Sophos Central.

2 weeks ago I changed phones and forgot to take over my Google Authenticator. This is where I screwed up....I know.

Next thing I did was trying to login over mail.

 

Unfortunately this does not work either. Everytime I tried it I received a security code via mail but I was also required to put in a pin which I do not have.

So after realizing that I got locked out I contacted support@sophos.com to remove my authenticator or help me in any other way to log back in again. The first week nothing happened and then I got an answer "We will contact you soon"....Awesome work guys!

Forward another week and here I am. I am not able to log in and support is not helping at all. Maybe some of you know what I could do.



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