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Re-register computer issue - no tamper protection password

We have just started using Sophos Cloud. A computer was registered using a link from the wrong persons email. We deleted that computer from the Cloud. Now we cannot re-register that computer because of tamper protection on that computer. We cannot get the password because the computer has been deleted. Is there a way to retrieve the password after to computer has been deleted? Is there a way to uninstall without the password? This is version 11.2.5 Cloud



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  • Hi Aditya,

    similar problem: my customer had a trial cloud license with connected 3 devices: a Mac, a Windows 10 and an iPhone. When he become convinced, places the order for a license, and ignoring tamper protection, deleted the devices from the trial cloud console...

    Now it's impossible to replace the trial software with the normal license one.

    Can You help me too?

    Thank You.

    Giuseppe Perinotti

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