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Downloading medium installer

Tariq Hasan

Hi

 

Newbie here!

 

Trying to install running the SophosInstall.sh

 

And I'm getting:

 

Checking we can connect to Sophos Cloud (at https://dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/sophos/management/ep)...

Failed to connect to Sophos Cloud at https://dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/sophos/management/ep (cURL error is [Couldn't connect to server]). Please check your firewall rules.
Cannot connect to Sophos Cloud.

 

Any ideas?

 

Regards

 

Tariq



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  • 0

    Check if the information here are whitelisted in your Firewall or any other security/scanning devices or appliance: https://sophos.com/kb/121936

    Please check carefully that the full list of domains and ports are white-listed and that no traffic from these locations are being scanned or otherwise held in any way by the firewall or other security appliance as this will affect the installation or updating process.

  • 0 in reply to DianneY

    Hi

    Sorry, I was attempting to install on Linux in AWS.

    Regards

    Tariq

  • 0 in reply to Tariq Hasan

    Hi  

    Please make sure you have all the required ports are opened and domains are also accessible from your AWS instance.

    Please try to open the below-listed URLs in the browser:

    • dci.sophosupd.com
    • d1.sophosupd.com
    • d2.sophosupd.com
    • d3.sophosupd.com
    • dci.sophosupd.net
    • d1.sophosupd.net
    • d2.sophosupd.net
    • d3.sophosupd.net
    • t1.sophosupd.com
    • sdu-feedback.sophos.com
    • sophosxl.net
    • 4.sophosxl.net
    • samples.sophosxl.net
    • ocsp.globalsign.com
    • ocsp2.globalsign.com
    • crl.globalsign.com
    • crl.globalsign.net
    • ocsp.digicert.com
    • crl3.digicert.com
    • crl4.digicert.com

    If anyone of these is not accessible from the browser, you need to check the setting of your security appliance or Virtual private network by going through this article.

    If you don't have any Virtual private network or security appliance, you can contact AWS regarding the blockage of any of these URLs without any security appliance.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply
  • 0 in reply to Tariq Hasan

    Hi  

    Please make sure you have all the required ports are opened and domains are also accessible from your AWS instance.

    Please try to open the below-listed URLs in the browser:

    • dci.sophosupd.com
    • d1.sophosupd.com
    • d2.sophosupd.com
    • d3.sophosupd.com
    • dci.sophosupd.net
    • d1.sophosupd.net
    • d2.sophosupd.net
    • d3.sophosupd.net
    • t1.sophosupd.com
    • sdu-feedback.sophos.com
    • sophosxl.net
    • 4.sophosxl.net
    • samples.sophosxl.net
    • ocsp.globalsign.com
    • ocsp2.globalsign.com
    • crl.globalsign.com
    • crl.globalsign.net
    • ocsp.digicert.com
    • crl3.digicert.com
    • crl4.digicert.com

    If anyone of these is not accessible from the browser, you need to check the setting of your security appliance or Virtual private network by going through this article.

    If you don't have any Virtual private network or security appliance, you can contact AWS regarding the blockage of any of these URLs without any security appliance.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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