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[Sophos Notification] Advisory: Sophos Central - License Key Activation changes

Hi Community,

Effective July 2019, when a new Central license key is applied against an existing license for the same product, it is now possible to choose how the licenses are adjusted.

What you will see in Central

When an eligible key is applied in a Central dashboard, Change and Renewal options will be presented, according to dates and quantities of the new and pre-existing licenses. Either select an option and apply or cancel the transaction. 

Once applied, the license dates and quantities will be updated in the Central dashboard.

How do we calculate the options available?

Renew: Applies the new licenses when the current licenses expire. 

Change: Applies the new licenses now. The license term will be adjusted so that all your licenses expire on the same date.

  • See here for more info on how this works. 

 

This article has been published to provide more information.

 

Regards,



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Parents
  • In the help within that article:

    "A customer orders 50 licenses for one year. Six months later, they place another order for 50 licenses for one year.

    If the customer selects Change, we do as follows:

    Add the new licenses to the older ones. The customer now has 100 licenses.

    Add the remaining time on the older licenses (50 x 6 months) to the time on the new licenses (50 x 12 months). The total is 900 months.

    Distribute the time over all 100 licenses. The licenses now run for 9 months from the date when the key was applied (and their expiry dates are adjusted accordingly).

    The customer now has 100 licenses that will all expire 9 months from now."

    Emile

  • Hey  

    Thanks for pointing this out. This definitely seems incorrect, let me follow up with our Docs team.

    Regards,


    Florentino
    Director, Global Community & Digital Support

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