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[Sophos Notification]: Advisory: Sophos Central - Intermittent performance and login issues

Hi everyone,

Since July 8th 12:00 UTC, some customers with Central Dashboards in the North America region have reported slow or intermittently failing logins. Other functions within the Central Dashboard may be slower. This has also been seen with the Enterprise Dashboard as well. Our engineering team is actively investigating this issue. For more information, please visit the following article:

Advisory: Sophos Central - Intermittent performance and login issues

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FloSupport over 4 years ago

[Update] Central performance has returned to normal. We will continue to update this advisory if there are any additional spikes in performance issues.

Regards,

Florentino
Director, Global Community & Digital Support
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FloSupport over 4 years ago in reply to FloSupport

[Update - July 9th] Central performance issue was experience again between 12:00 and 13:00 UTC (8-9am EDT). Sophos is continuing to investigate.

Florentino
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Keyur over 4 years ago in reply to FloSupport

[Update July 10th] Central performance issue (North America region) is being seen currently, 14:00 and currently expected to last until 16:00 UTC (10-12pm EDT). Sophos is continuing to investigate.

Regards,

Keyur
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Lenin Sampedro over 4 years ago in reply to Keyur

It seems this issue is still happening. We are not able to login to the portal and loading time is extremely slow. The Sophos Central portal is unusable.
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Keyur over 4 years ago in reply to Keyur

[Update July 11th] Central performance issues (North America region) have been seen on July 11th from 13:30 to present. Sophos is continuing to investigate.

Regards,

Keyur
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Jasmin over 4 years ago in reply to Keyur

[Update July 11th] Central performance issues (North America region) have been seen on July 11th from 13:15 to 14:30 UTC. Sophos is continuing to investigate.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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Keyur over 4 years ago in reply to Jasmin

[Update July 12th] Central performance issues (North America region) have been seen on July 12th from 17:05 to present. Sophos is continuing to investigate.

Regards,

Keyur
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Jasmin over 4 years ago in reply to Keyur

[Update - July 13] Maintenance was performed at 8 pm EDT (00:00 UTC July 13th) in the North American region. For further updates please keep an eye on this article: https://community.sophos.com/kb/en-us/134374.

Regards,

Jasmin
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Jasmin over 4 years ago in reply to Jasmin

[Update - July 15th] Central Performance is running normally in the North America region. For more information, please refer to this link.

Regards,

Jasmin
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Jasmin over 4 years ago in reply to Jasmin

[Update - July 15th] Central Performance is running normally in the North America region. For more information, please refer to this link.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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