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Sending an email setup link creates a new user

I have a csv of user/emails that I imported into the Sophos Central Dashboard. However, if I send a user an email set up link, it will create a new user(in addition to the one that was created from the csv import). A support specialist told me this is working as intended.  

As a result, unless I inspect every user manually, I can't tell who has not yet installed Sophos. Could someone explain how I'm supposed to ensure every member of my organization has installed Sophos on their device?

 


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