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Sending an email setup link creates a new user

I have a csv of user/emails that I imported into the Sophos Central Dashboard. However, if I send a user an email set up link, it will create a new user(in addition to the one that was created from the csv import). A support specialist told me this is working as intended.  

As a result, unless I inspect every user manually, I can't tell who has not yet installed Sophos. Could someone explain how I'm supposed to ensure every member of my organization has installed Sophos on their device?

 


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  • When Sophos is installed on a machine and a user on that machine logs in to this machine, a user will be created that looks like "<devicename>\<username>". To associate this login with a user, please follow the steps here.

  • Thanks Dianne. I've now associated a few accounts with their respective devices. There remains two User entities, "<DevicesName>/<Name>" and "<Name>" linked by their concept of a "Login". Is this a best practice? I noticed the account that was created with the device doesn't even have the device listed anymore... Should I just delete it?

     

    Is there any way to automate this? The scripting instructions you sent earlier don't mention anything about associating accounts. Am I going to have to do this for every user/device?

  • Linking logins to an account will be a way to "clean up" what would be duplicates. I would not delete a login unless you've confirmed that this device no longer exists, since that might be associated with a device that is still in use - and this will have a Tamper Protection password that could be used to uninstall Sophos from it.

    The deployment script is only for installation. There is not a way to automate associating logins to People in Central.

  • Dianne,

    Thanks for your help. After speaking more at length with a support agent, I found I could delete the extra users without any ramifications.