Sophos Endpoint

Discussions [Sophos Notification] Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update

Sophos Endpoint requires membership for participation - click to join

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[Sophos Notification] Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update

Gowtham Mani over 5 years ago

Hi Everyone,

After installing the following Microsoft Windows updates Sophos has received reports of computers failing to boot:

https://support.microsoft.com/en-gb/help/4493467/windows-8-1-update-kb4493467 (Security-only update)
https://support.microsoft.com/en-gb/help/4493446 (Monthly Rollup)
https://support.microsoft.com/en-gb/help/4493448 (Security-only update)
https://support.microsoft.com/en-gb/help/4493472/windows-7-update-kb4493472 (Monthly Rollup)
https://support.microsoft.com/en-us/help/4493458 (Security-only update)
https://support.microsoft.com/en-us/help/4493471/windows-server-2008-update-kb4493471 (Monthly Rollup)
https://support.microsoft.com/en-gb/help/4493450 (Security-only update)
https://support.microsoft.com/en-gb/help/4493451/windows-server-2012-update-kb4493451 (Monthly Rollup)

The issue is currently being investigated. For more updates and workaround, please follow the below KBA.

Following the Microsoft Windows 09th April update computers fail/hang on boot

This thread was automatically locked due to age.

Parents

Karlos over 5 years ago

Hi Community,

[UPDATE] We have released an update for our Enterprise Console users that will automatically add Windows exclusions to all Anti-virus and HIPS policies in your Enterprise Console.

Please read the article for full details: https://community.sophos.com/kb/en-us/133945

Best,

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
ChrisKnight over 5 years ago in reply to Karlos

Hi Karlos,

What's the resolution for reinstalling Sophos EndPoint either with the April updates, or on a system that had a System Restore done but the problem still exhibits itself? Because the exclusion through policy kicks in way too late and the installation hangs and doesn't complete successfully.

Having to reinstall the system from scratch to get a working Sophos EndPoint that updates correctly isn't my idea of fun.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

ChrisKnight over 5 years ago in reply to Karlos

Hi Karlos,

What's the resolution for reinstalling Sophos EndPoint either with the April updates, or on a system that had a System Restore done but the problem still exhibits itself? Because the exclusion through policy kicks in way too late and the installation hangs and doesn't complete successfully.

Having to reinstall the system from scratch to get a working Sophos EndPoint that updates correctly isn't my idea of fun.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data