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Device Encryption: Recovery key for volume is missing in windows

Hello Everyone

I was wondering if anyone has come across the issue whereby i have notification in the Sophos Admin Console that the Recovery key for volume key XXXXXX is missing. I have checked and found that this has been discussed on MAC but i have yet to find a solution for Windows.

Your assistance would be greatly appreciated.

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0 Gowtham Mani over 5 years ago

Hi Edward Moolman

I believe the client was not BitLocker-encrypted prior to adding to central. Can you please share us the client computer OS details.

Also, can you unassign and assign Device encryption for the client once and let us know if you are still facing the same issue? Please refer the following KBA for more details.

Sophos Central: How to assign and unassign Endpoint software to computers

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Edward Moolman over 5 years ago in reply to Gowtham Mani

Hi Gowtham Mani

Machine OS is Windows 10 Pro

The machine was successfully Encrypted when rolled out. BitLocker was enabled on the machine and Sophos Endpoint Security was installed. The machine was then added to the Encryption Policy, after a restart the machine started the encryption.

The machine is encrypted and has been for the past year so that is not an issue, its about the fact that the Recovery key for volume is missing in windows.

I have trying your suggestion on un-assigning and assigning Device encryption for the client once and found that the issue still occurs.
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0 Gowtham Mani over 5 years ago in reply to Edward Moolman
Hi Edward Moolman

Thanks for the update, can you please enable Remote assistance in Central and DM me the license number?

Also, May I have some additional details?

Was any USB stick connected when the device was encrypted?

How many clients have this issue?
Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Jainidhya over 5 years ago in reply to Edward Moolman

Hello Edward,

If you acknowledge the alert, does it come back?

Regards,

JR
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0 Jainidhya over 5 years ago in reply to Edward Moolman

Hello Edward,

If you acknowledge the alert, does it come back?

Regards,

JR
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