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Real time scanning creates save bar when using FQDN for Synology NAS but does not for IP connection

I have a weird occurrence, I have a Synology NAS on the network, when I save a office file to it and the network share is connected with the FQDN a save bar appears and it takes 1 to 10 seconds relative to the size of the file. However if I connect the share via IP address this does not happen, I have been trouble shooting various things to figure out why this does this, in my testing I have narrowed it down to file scanning in Sophos endpoint, basically if it is enabled and I am connected via the FQDN I get the save bar and the delay, if it is IP the save happens instantly, I should note that these are 200 KB to 400 KB files & I can transfer files between the NAS and my test computer at 100 mpbs.

Any ideas why file scanning would make a difference with FQDN vs IP?

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0 bad robot over 5 years ago

I have made a case with support I will post the response here when we get a solution.
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0 Gowtham Mani over 5 years ago in reply to bad robot

Hi bad robot

Can you please PM the case number that you currently have open with our support? I will look into it and check if I can provide any additional details here.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 bad robot over 5 years ago in reply to Gowtham Mani

#8578881

We have been able to determine this has something to do with remote scanning, however what I cannot figure out is why that would matter for a FQDN vs IP. Basically if you turn off remote scanning the issue goes away, however with remote scanning on and using direct IP the issue is also not there. It is a little confusing at this point but any help would be great.

Thanks,
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0 Badrobot over 5 years ago in reply to Gowtham Mani

Anything????

Respectfully,

Badrobot
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0 Gowtham Mani over 5 years ago in reply to Badrobot

Hi Badrobot

Apologies for the delay in getting back to you. I am still trying to gather details on the reported issue, I see that you have provided the requested logs to our support. I will follow up and see if we have any new information to explain why we are seeing this behaviour.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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