This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Central - Mobile - AD Sync - Apple DEP - IoS Device states Credentials Wrong or Missing

Hello - Would anyone have any experience troubleshooting a brand new Iphone 8  out of box, via Apple DEP within the Mobile Portal - we push the profile,  we turn the device on just like we always do, select the language, country,  we get to Remote Management screen,  we enter the credentials (which have been tested 10 times on domain pc's and email / office 365 and they work) Says credentials are wrong or missing.?  Not sure what to do...We've forced Ad Sync to run multiple times.  We've reset the password for the ad account for this user, re-Synced Adconnect, re-synced Sophos AD connect...@ a loss.

 

Have a ticket into Support but would like an answer sooner than later.  Thanks



This thread was automatically locked due to age.
Parents Reply Children
No Data