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[Sophos Notification] Sophos Central: Intermittent error with the AD Sync function

FloSupport

Hi Community,

Some US Regional Database customers have reported seeing an intermittent error with the AD Sync function in Sophos Central:

  • Failed active directory synchronization. Reason: System.Exception: Error reading object [s3://central-prod-us-east-2-cloudstation-adsync-datastorage/ba9d12d1-840e-4f87-817b-1b439b20ea0f/39896117504792458790437557485357]

This issue appears to be intermittent, and if customers retry the sync, it may work again.
Engineering is investigating and we will provide further information as we get additional information.

This KBA will be updated when more information becomes available.

Regards,




[locked by: SupportFlo at 5:01 PM (GMT -8) on 15 Nov 2018]
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