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Sophos Central Endpoint -Installation Failed

Amila Kalhara

 I'm trying to install Sophos Central Endpoint Advanced with Intercept X on windows 7 64.In the middle of the installation process,gets an error.So what will be issue ?

 

 

 

 

 

2018-10-10T04:55:54.4801081Z INFO : SUL info: [I19463] Syncing product LocalRepData LATEST_CLOUD_ENDPOINT path=sfs64
2018-10-10T04:55:54.4881085Z INFO : SUL info: [V19465] `anonymous-namespace'::DownloadFilter::include Skipping file 0a555af9d6dbf24e9776b5a84a4d6771x000.xml: 15520: : filtered out
2018-10-10T04:55:54.4881085Z INFO : SUL info: [I19463] Product download size 227389 bytes
2018-10-10T04:55:54.4891086Z INFO : Download size: 247797231
2018-10-10T04:55:54.4911087Z INFO : SUL info: [INFO] badger::file_package_source::copy_package_from Downloading bulk package: d3.sophosupd.com/.../00256f94107cbac7614669486fcf8c5ax000.xml.zip
2018-10-10T04:55:54.4921088Z INFO : SUL info: [I19464] Syncing file bulk/dat/00256f94107cbac7614669486fcf8c5ax000.xml.zip
2018-10-10T04:55:56.5332255Z INFO : SUL info: [DEBUG] cached_package_source::load_bulk_zipfile loaded bulk zipfile index from: bulk/dat/00256f94107cbac7614669486fcf8c5ax000.xml.zip (2 items)
2018-10-10T04:55:56.5522266Z INFO : SUL info: [DEBUG] cached_package_source::serve_from_bulk_zipfile extracted 3d3e6587b426fbed58ed998e03d32c6ax000.dat from C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/data/Warehouse/bulk/dat/00256f94107cbac7614669486fcf8c5ax000.xml.zip
2018-10-10T04:55:56.5592270Z INFO : SUL info: [DEBUG] cached_package_source::serve_from_bulk_zipfile extracted 36cabe411dc602cf10271cd0bd905aa5x000.dat from C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/data/Warehouse/bulk/dat/00256f94107cbac7614669486fcf8c5ax000.xml.zip
2018-10-10T04:55:56.5592270Z INFO : SUL info: [I19463] Syncing product LocalRepData LATEST_CLOUD_ENDPOINT path=sfs64/slow
2018-10-10T04:55:56.5672274Z INFO : SUL info: [V19465] `anonymous-namespace'::DownloadFilter::include Skipping file d305db776222e248013b3b59e5863929x000.xml: 1912: : filtered out
2018-10-10T04:55:56.5692276Z INFO : SUL info: [I19463] Syncing product VDL LATEST path=savxp
2018-10-10T04:55:56.5742278Z INFO : SUL info: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: ab9ac1599184a69dd4b9ff42959d8724x000.xml: 77873 bytes
2018-10-10T04:55:56.5912288Z INFO : SUL info: [DEBUG] cached_package_source::serve_from_bulk_zipfile extracted ab9ac1599184a69dd4b9ff42959d8724x000.xml from C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/data/Warehouse/bulk/sdds.VDB_supp.xml.zip
2018-10-10T04:55:56.5932289Z INFO : SUL info: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: ab9ac1599184a69dd4b9ff42959d8724x000.xml: 16 ms
2018-10-10T04:55:56.7002351Z INFO : SUL info: [V19465] `anonymous-namespace'::DownloadFilter::include Skipping file 17f762c2078bb73ef20199f17acd6436x000.xml: 1389: : filtered out
2018-10-10T04:55:56.7062354Z INFO : SUL info: [I19463] Product download size 194921958 bytes
2018-10-10T04:55:56.7072355Z INFO : Download size: 442719189
2018-10-10T04:55:56.7452376Z INFO : SUL info: [INFO] badger::file_package_source::copy_package_from Downloading bulk package: d2.sophosupd.com/.../ab9ac1599184a69dd4b9ff42959d8724x000.xml.zip
2018-10-10T04:55:56.7462377Z INFO : SUL info: [I19464] Syncing file bulk/dat/ab9ac1599184a69dd4b9ff42959d8724x000.xml.zip
2018-10-10T04:56:00.6504610Z INFO : SUL info: [I19464] File bulk/dat/ab9ac1599184a69dd4b9ff42959d8724x000.xml.zip: sync failed
2018-10-10T04:56:00.6514611Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: 404 Not Found: d2.sophosupd.com/.../ab9ac1599184a69dd4b9ff42959d8724x000.xml.zip
2018-10-10T04:56:00.6534612Z INFO : SUL info: [I19464] Syncing file 362332272b4d55e51d676e2e95c6eabfx000.dat: 593267 bytes: savxp/appc01.vdb
2018-10-10T04:56:06.7808116Z INFO : SUL info: [I19464] Syncing file 9411aac33b5e4045e09dc949abbc32b2x000.dat: 13200 bytes: savxp/cln01.vdb
2018-10-10T04:56:07.6868635Z INFO : SUL info: [I19464] Syncing file 397a170c2e512a70603772a91023dc59x000.dat: 7236 bytes: savxp/cln02.vdb
2018-10-10T04:56:07.9978812Z INFO : SUL info: [I19464] Syncing file eac82dffb9c03b935915d950d05604aex000.dat: 16102 bytes: savxp/sus01.vdb
2018-10-10T04:56:08.5639136Z INFO : SUL info: [I19464] Syncing file ca548df1f5f888ae59ad27d06986e6f1x000.dat: 18567 bytes: savxp/vdl.dat
2018-10-10T04:56:08.8849320Z INFO : SUL info: [I19464] Syncing file d7b80201b69fde6b6c81461c0b29ddf0x000.dat: 392499 bytes: savxp/vdl01.vdb
2018-10-10T04:56:14.8122710Z INFO : SUL info: [I19464] Syncing file 7dec61f370a81f9502d1f77c643d8d85x000.dat: 328958 bytes: savxp/vdl02.vdb
2018-10-10T04:56:18.9195059Z INFO : SUL info: [I19464] Syncing file 700e960237f5d183efd37a4003171794x000.dat: 274429 bytes: savxp/vdl03.vdb
2018-10-10T04:56:22.3227006Z INFO : SUL info: [I19464] Syncing file a507738f5ab86df41e5a7c9d143da90fx000.dat: 243772 bytes: savxp/vdl04.vdb
2018-10-10T04:56:24.7498394Z INFO : SUL info: [I19464] Syncing file 27c1055420efb3377aa941a09778feeax000.dat: 241517 bytes: savxp/vdl05.vdb
2018-10-10T04:56:27.8810185Z INFO : SUL info: [I19464] Syncing file 9ded17a20446b33b9986670af5afcdb1x000.dat: 192599 bytes: savxp/vdl06.vdb
2018-10-10T04:56:32.0852590Z INFO : SUL info: [I19464] Syncing file 3119099931fc01a4fc21fe852bd96815x000.dat: 169682 bytes: savxp/vdl07.vdb
2018-10-10T04:56:34.5353991Z INFO : SUL info: [I19464] Syncing file bc13a18faccbce6f1c9a714c53c88b93x000.dat: 174875 bytes: savxp/vdl08.vdb
2018-10-10T04:56:36.7115236Z INFO : SUL info: [I19464] Syncing file 3a7fb429729a9f2e5e0a88b1ef900fcbx000.dat: 145555 bytes: savxp/vdl09.vdb
2018-10-10T04:56:39.5896882Z INFO : SUL info: [I19464] Syncing file 90dc2e600f4da4eedb96693ec350ab7dx000.dat: 161466 bytes: savxp/vdl10.vdb
2018-10-10T04:56:42.5198558Z INFO : SUL info: [I19464] Syncing file db5a5e18caa9a048c4889f64c885de58x000.dat: 201988 bytes: savxp/vdl11.vdb
2018-10-10T04:56:45.0730018Z INFO : SUL info: [I19464] Syncing file 372a020fee09f6f6cd84accd9ac0bcedx000.dat: 242036 bytes: savxp/vdl12.vdb
2018-10-10T04:56:48.3301881Z INFO : SUL info: [I19464] Syncing file 2d64cb79123b9741c69ba59e89e536f1x000.dat: 252002 bytes: savxp/vdl13.vdb
2018-10-10T04:56:53.2474694Z INFO : SUL info: [I19464] Syncing file 2f39d4c9ca2ed84b1d1524d166e0e12ax000.dat: 249049 bytes: savxp/vdl14.vdb
2018-10-10T04:56:56.8206737Z INFO : SUL info: [I19464] Syncing file 0d9e2d053771bc8978b99eb4bd0a15efx000.dat: 203778 bytes: savxp/vdl15.vdb
2018-10-10T04:57:00.9789116Z INFO : SUL info: [I19464] Syncing file 32037cb6d1b7ffd36a906ec249390875x000.dat: 314333 bytes: savxp/vdl16.vdb
2018-10-10T04:57:04.7001244Z INFO : SUL info: [I19464] Syncing file c441e903ef81fa9071bc501c7fe2752cx000.dat: 293460 bytes: savxp/vdl17.vdb
2018-10-10T04:57:07.0292576Z INFO : SUL info: [I19464] Syncing file b4e8b410cb06af935c184d3c924fbc8fx000.dat: 256182 bytes: savxp/vdl18.vdb
2018-10-10T04:57:09.9524248Z INFO : SUL info: [I19464] Syncing file 1818837cd52433ec18abac3fd301f2f1x000.dat: 262931 bytes: savxp/vdl19.vdb
2018-10-10T04:57:12.8915930Z INFO : SUL info: [I19464] Syncing file 19aa7be65533c470752ed81e49c43bf0x000.dat: 257286 bytes: savxp/vdl20.vdb
2018-10-10T04:57:15.0407159Z INFO : SUL info: [I19464] Syncing file 487dbf686ba0053fd2040357546bfca1x000.dat: 185897 bytes: savxp/vdl21.vdb
2018-10-10T04:57:16.7878158Z INFO : SUL info: [I19464] Syncing file 07e67ad232c580f149f4c794da1e0928x000.dat: 320519 bytes: savxp/vdl22.vdb
2018-10-10T04:57:20.3230180Z INFO : SUL info: [I19464] Syncing file 63306eb8a8d5e5c50a617bfaa7c03ec5x000.dat: 228244 bytes: savxp/vdl23.vdb
2018-10-10T04:57:22.5391448Z INFO : SUL info: [I19464] Syncing file cd75a1bdca9e92af14716641e83a071ex000.dat: 213845 bytes: savxp/vdl24.vdb
2018-10-10T04:57:24.5262584Z INFO : SUL info: [I19464] Syncing file 774bcba69386d37d976d65340e93309dx000.dat: 202966 bytes: savxp/vdl25.vdb
2018-10-10T04:57:26.0843475Z INFO : SUL info: [I19464] Syncing file ba192f0fe3648f3fc6a2b578e349410ex000.dat: 182538 bytes: savxp/vdl26.vdb
2018-10-10T04:57:27.7974455Z INFO : SUL info: [I19464] Syncing file 1f3ef3e6fa10c166c01eca5d094dea4ex000.dat: 228270 bytes: savxp/vdl27.vdb
2018-10-10T04:57:31.7536718Z INFO : SUL info: [I19464] Syncing file 9fe2f57d8edcf99ccf287415d9196a72x000.dat: 260431 bytes: savxp/vdl28.vdb
2018-10-10T04:57:34.4008232Z INFO : SUL info: [I19464] Syncing file 122004d70bcd6eeb9117ba6f4989c823x000.dat: 366887 bytes: savxp/vdl29.vdb
2018-10-10T04:57:38.5330596Z INFO : SUL info: [I19464] Syncing file 389bfbbf96323bb9efa715515ee5c3f2x000.dat: 520521 bytes: savxp/vdl30.vdb
2018-10-10T04:57:45.0974350Z INFO : SUL info: [I19464] Syncing file f8ea0806ee5a90d2aa9516eb686ebe07x000.dat: 665849 bytes: savxp/vdl31.vdb
2018-10-10T04:57:49.2036699Z INFO : SUL info: [I19464] Syncing file 1078bf7fa87bd10b52668668440fd152x000.dat: 548680 bytes: savxp/vdl32.vdb
2018-10-10T04:57:53.2549016Z INFO : SUL info: [I19464] Syncing file 01b5de892fe237c572ee697d95e2198fx000.dat: 545880 bytes: savxp/vdl33.vdb
2018-10-10T04:58:03.3304779Z INFO : SUL info: [I19464] Syncing file b18ddeafb51d4bcadd474b909b98200ax000.dat: 495787 bytes: savxp/vdl34.vdb
2018-10-10T04:58:08.4257693Z INFO : SUL info: [I19464] Syncing file 00f1c579833fc8b0bdc971ed9f827f24x000.dat: 494873 bytes: savxp/vdl35.vdb
2018-10-10T04:58:13.7710751Z INFO : SUL info: [I19464] Syncing file 1325251d68fb4a1a9b86d148b058f99dx000.dat: 484703 bytes: savxp/vdl36.vdb
2018-10-10T04:58:17.0262612Z INFO : SUL info: [I19464] Syncing file ab464b289aa342db499b9a5d2245ee6fx000.dat: 447925 bytes: savxp/vdl37.vdb
2018-10-10T04:58:20.1674409Z INFO : SUL info: [I19464] Syncing file 7797ad69f92244f52c95fadb3fac2741x000.dat: 502298 bytes: savxp/vdl38.vdb
2018-10-10T04:58:24.8807105Z INFO : SUL info: [I19464] Syncing file 0d80e45af60b914fb864a6926c625e3ax000.dat: 425520 bytes: savxp/vdl39.vdb
2018-10-10T04:58:27.6648697Z INFO : SUL info: [I19464] Syncing file 8179669b9bb30ac4863d2122565955e9x000.dat: 975718 bytes: savxp/vdl40.vdb
2018-10-10T04:58:33.6422116Z INFO : SUL info: [I19464] Syncing file 624049ac1777317c0a4eed3999c83f51x000.dat: 1194445 bytes: savxp/vdl41.vdb
2018-10-10T04:58:40.3375946Z INFO : SUL info: [I19464] Syncing file 2ad7b4a76f8430cbf6eefcf5ba5f953ex000.dat: 1766130 bytes: savxp/vdl42.vdb
2018-10-10T04:58:48.8890837Z INFO : SUL info: [I19464] Syncing file 6ff83daaf041c02ff4714f77714e25eex000.dat: 1108299 bytes: savxp/vdl43.vdb
2018-10-10T04:58:53.9823750Z INFO : SUL info: [I19464] Syncing file 45bb9dd32c14553e4e32b7b14bfa667ex000.dat: 760262 bytes: savxp/vdl44.vdb
2018-10-10T04:58:56.1715002Z INFO : SUL info: [I19464] Syncing file c6d752011048d1319048ab88e61fcacbx000.dat: 728199 bytes: savxp/vdl45.vdb
2018-10-10T04:58:57.9506020Z INFO : SUL info: [I19464] Syncing file 6d9c00b49647f498c6efc8bfedd6928bx000.dat: 605108 bytes: savxp/vdl46.vdb
2018-10-10T04:58:59.4576882Z INFO : SUL info: [I19464] Syncing file 9404635dae255b040b80dafc6a75defdx000.dat: 638589 bytes: savxp/vdl47.vdb
2018-10-10T04:59:01.4067997Z INFO : SUL info: [I19464] Syncing file b5c431f1e617400bbb54b840aa48e5f4x000.dat: 789750 bytes: savxp/vdl48.vdb
2018-10-10T04:59:03.5249208Z INFO : SUL info: [I19464] Syncing file 317abf0ce23506945d7a5bc0cad56cdcx000.dat: 436594 bytes: savxp/vdl49.vdb
2018-10-10T04:59:04.8549969Z INFO : SUL info: [I19464] Syncing file 291b986b991c7e751ffa0054fda1637bx000.dat: 449375 bytes: savxp/vdl50.vdb
2018-10-10T04:59:06.2500767Z INFO : SUL info: [I19464] Syncing file 0b1d1793272ee2a6da9db398335ba1a3x000.dat: 1364031 bytes: savxp/vdl51.vdb
2018-10-10T04:59:10.3593117Z INFO : SUL info: [I19464] Syncing file 68ac968a42e5eed0b7f219f78baa1cfex000.dat: 496116 bytes: savxp/vdl52.vdb
2018-10-10T04:59:12.3534258Z INFO : SUL info: [I19464] Syncing file dc4b0b7e966cc2b211560081e809e2eex000.dat: 474903 bytes: savxp/vdl53.vdb
2018-10-10T04:59:13.7855077Z INFO : SUL info: [I19464] Syncing file f7c532c9038b6dc5d48fb03d26f67e55x000.dat: 554508 bytes: savxp/vdl54.vdb
2018-10-10T04:59:15.4476028Z INFO : SUL info: [I19464] Syncing file 73bca8717919289d871ad4d2ebb20393x000.dat: 607913 bytes: savxp/vdl55.vdb
2018-10-10T04:59:17.8327392Z INFO : SUL info: [I19464] Syncing file 15448da1e6b97df6d701f705f26d0407x000.dat: 746662 bytes: savxp/vdl56.vdb
2018-10-10T04:59:20.4948914Z INFO : SUL info: [I19464] Syncing file 6420bb89296fdeda19f18cdadddfc422x000.dat: 555328 bytes: savxp/vdl57.vdb
2018-10-10T04:59:22.0879826Z INFO : SUL info: [I19464] Syncing file 09d617b8702e46ec85025117bba68d92x000.dat: 571607 bytes: savxp/vdl58.vdb
2018-10-10T04:59:24.2011034Z INFO : SUL info: [I19464] Syncing file a5874e999d38b4f16489ebe26fb4a4ffx000.dat: 561261 bytes: savxp/vdl59.vdb
2018-10-10T04:59:27.5002921Z INFO : SUL info: [I19464] Syncing file e9db90acbc5ecf89a90bf3026d75b179x000.dat: 677143 bytes: savxp/vdl60.vdb
2018-10-10T04:59:31.2535068Z INFO : SUL info: [I19464] Syncing file 5d9c9b9ca118f66ee7a66421154d7abbx000.dat: 627055 bytes: savxp/vdl61.vdb
2018-10-10T04:59:35.7237625Z INFO : SUL info: [I19464] Syncing file 235d5dca2ce3e87199e9b14bbbb06cc0x000.dat: 707032 bytes: savxp/vdl62.vdb
2018-10-10T04:59:37.4288600Z INFO : SUL info: [I19464] Syncing file 54ab0a57bfd2cd33596723f2ff1ce9d0x000.dat: 2027435 bytes: savxp/vdl63.vdb
2018-10-10T04:59:42.3451412Z INFO : SUL info: [I19464] Syncing file 08c4bc447494fc173559c75852f586fbx000.dat: 873736 bytes: savxp/vdl64.vdb
2018-10-10T04:59:46.1583593Z INFO : SUL info: [I19464] Syncing file a2eab61031962ee56bb2e8b9da2a685cx000.dat: 650081 bytes: savxp/vdl65.vdb
2018-10-10T04:59:47.5794406Z INFO : SUL info: [I19464] Syncing file 59ba47a653501d417d2ed13f7616a9adx000.dat: 546473 bytes: savxp/vdl66.vdb
2018-10-10T04:59:50.2545936Z INFO : SUL info: [I19464] Syncing file ba0857ba8d77a374a5446c504dab63d8x000.dat: 693527 bytes: savxp/vdl67.vdb
2018-10-10T04:59:51.7736805Z INFO : SUL info: [I19464] Syncing file 57fb10396fed9e0b47680aee7916f9afx000.dat: 547928 bytes: savxp/vdl68.vdb
2018-10-10T04:59:54.5138372Z INFO : SUL info: [I19464] Syncing file 3b045c77900c486f262d42403fdf85b9x000.dat: 465194 bytes: savxp/vdl69.vdb
2018-10-10T04:59:55.6259008Z INFO : SUL info: [I19464] Syncing file 4e92457937be8b02436766d7090b7903x000.dat: 561926 bytes: savxp/vdl70.vdb
2018-10-10T04:59:58.3380559Z INFO : SUL info: [I19464] Syncing file cf19678e230c21064fd266850c0a7438x000.dat: 550660 bytes: savxp/vdl71.vdb
2018-10-10T04:59:59.6871331Z INFO : SUL info: [I19464] Syncing file a8bd3ad6b0454fee347db23b54820970x000.dat: 450460 bytes: savxp/vdl72.vdb
2018-10-10T05:00:00.8592001Z INFO : SUL info: [I19464] Syncing file 9d0b6e6e471671b831bfa665924033c1x000.dat: 498433 bytes: savxp/vdl73.vdb
2018-10-10T05:00:03.5003512Z INFO : SUL info: [I19464] Syncing file 8731f897f3a644a4d086ef4bc75cd2fbx000.dat: 501430 bytes: savxp/vdl74.vdb
2018-10-10T05:00:04.9114319Z INFO : SUL info: [I19464] Syncing file e062621187649e7b6b2b48a347eb398cx000.dat: 456564 bytes: savxp/vdl75.vdb
2018-10-10T05:00:07.7695954Z INFO : SUL info: [I19464] Syncing file 29e6c98e671aaeb5efd60dc50739b503x000.dat: 388195 bytes: savxp/vdl76.vdb
2018-10-10T05:00:09.0396680Z INFO : SUL info: [I19464] Syncing file b1bcf356eb7b44841e0892e97878ab2cx000.dat: 405136 bytes: savxp/vdl77.vdb
2018-10-10T05:00:10.6927626Z INFO : SUL info: [I19464] Syncing file a68501816d722a303cee0caa41307369x000.dat: 457143 bytes: savxp/vdl78.vdb
2018-10-10T05:00:12.1308448Z INFO : SUL info: [I19464] Syncing file 53ef0129474da9610454e17b97d058c3x000.dat: 494249 bytes: savxp/vdl79.vdb
2018-10-10T05:00:13.5629268Z INFO : SUL info: [I19464] Syncing file 1a2b96a6919a6633edf520fbaee69629x000.dat: 441576 bytes: savxp/vdl80.vdb
2018-10-10T05:00:15.4500347Z INFO : SUL info: [I19464] Syncing file 937c03852e4e5c139d80a1aacd9b7645x000.dat: 456939 bytes: savxp/vdl81.vdb
2018-10-10T05:00:17.3061409Z INFO : SUL info: [I19464] Syncing file 70b0917167434bfc484403cf1c273d18x000.dat: 543945 bytes: savxp/vdl82.vdb
2018-10-10T05:00:19.5282680Z INFO : SUL info: [I19464] Syncing file 23768487d0ac6e5b80da22f8086a5738x000.dat: 512667 bytes: savxp/vdl83.vdb
2018-10-10T05:00:21.5893858Z INFO : SUL info: [I19464] Syncing file 7fb1f7991924e895ec8d6899b6a6e485x000.dat: 442810 bytes: savxp/vdl84.vdb
2018-10-10T05:00:22.7254508Z INFO : SUL info: [I19464] Syncing file 339bab692d24f896e1c69becb99cd898x000.dat: 364806 bytes: savxp/vdl85.vdb
2018-10-10T05:00:23.6845057Z INFO : SUL info: [I19464] Syncing file 648ac1af5625048b7a709c2f69801f83x000.dat: 287600 bytes: savxp/vdl86.vdb
2018-10-10T05:00:24.4375488Z INFO : SUL info: [I19464] Syncing file 12e9e21eb7db678df7dbc1e428109231x000.dat: 208693 bytes: savxp/vdl87.vdb
2018-10-10T05:00:24.9215764Z INFO : SUL info: [I19464] Syncing file eed73d6e8631ce7138aa1a8a0085d0e6x000.dat: 333763 bytes: savxp/vdl88.vdb
2018-10-10T05:00:25.7996267Z INFO : SUL info: [I19464] Syncing file 179aafda421d38d4aaa9016a2c95532cx000.dat: 277033 bytes: savxp/vdl89.vdb
2018-10-10T05:00:27.9737510Z INFO : SUL info: [I19464] Syncing file 80fa779f37815c8a04a06c0659dd2517x000.dat: 313012 bytes: savxp/vdl90.vdb
2018-10-10T05:00:30.4988954Z INFO : SUL info: [I19464] Syncing file f05e52585920c38c1e63a1680134dfabx000.dat: 282550 bytes: savxp/vdl91.vdb
2018-10-10T05:00:31.2259370Z INFO : SUL info: [I19464] Syncing file 37f5e36c31bba5c1da47339ce16a7e9cx000.dat: 234670 bytes: savxp/vdl92.vdb
2018-10-10T05:00:31.8529729Z INFO : SUL info: [I19464] Syncing file a3e171ca5c5d2d6d4e0bf310ac3bbf8bx000.dat: 219876 bytes: savxp/vdl93.vdb
2018-10-10T05:00:32.5620134Z INFO : SUL info: [I19464] Syncing file 69b2127df6d70b8be799ac4c15320ca7x000.dat: 261349 bytes: savxp/vdl94.vdb
2018-10-10T05:00:36.8432583Z INFO : SUL info: [I19464] Syncing file 918e4672dc9365068c2b4d9a2459aa94x000.dat: 22443 bytes: savxp/vdlmnfst.dat
2018-10-10T05:00:38.1653339Z INFO : SUL info: [I19464] Syncing file 84791436134cbfe026a5274ef9012947x000.dat: 16248 bytes: savxp/vdlsync.upd
2018-10-10T05:00:38.4743516Z INFO : SUL info: [I19464] Syncing file 1d9ac8c9d36a80d9efaadf586b67dd06x000.dat: 213152 bytes: savxp/vvf.xml
2018-10-10T05:00:40.8254861Z INFO : SUL info: [I19464] Syncing file a667ba541f52fdf6abd54897dde17841x000.dat: 557544 bytes: savxp/xvdl01.vdb
2018-10-10T05:00:45.9587797Z INFO : SUL info: [I19464] Syncing file dd238c94f00ecdfafa63f1e492121cd7x000.dat: 557571 bytes: savxp/xvdl02.vdb
2018-10-10T05:00:57.9654664Z INFO : SUL info: [I19464] Syncing file 8a14fda5b5e561ab4f85132bebc85dd3x000.dat: 600373 bytes: savxp/xvdl03.vdb
2018-10-10T05:01:03.6327906Z INFO : SUL info: [I19464] Syncing file 833d1c2ea0be70109f68364ca30bd244x000.dat: 600373 bytes: savxp/xvdl04.vdb
2018-10-10T05:01:06.2579407Z INFO : SUL info: [I19464] Syncing file 0152e13163139bb1d57dbb9af77bcc44x000.dat: 600373 bytes: savxp/xvdl05.vdb
2018-10-10T05:01:09.9721532Z INFO : SUL info: [I19464] Syncing file 8d97f0aaa16d3b995c7d5e4f4365c813x000.dat: 600373 bytes: savxp/xvdl06.vdb
2018-10-10T05:01:12.2152815Z INFO : SUL info: [I19464] Syncing file 45465aa1b1ff1e0b1f0b4e8d000a51d9x000.dat: 329427 bytes: savxp/xvdl07.vdb
2018-10-10T05:01:13.8743764Z INFO : SUL info: [I19464] Syncing file a5ed696724e731bb3697ab218f36e45cx000.dat: 600335 bytes: savxp/xvdl08.vdb
2018-10-10T05:01:20.3717480Z INFO : SUL info: [I19464] Syncing file 075fe68b126c33663b302597a3c80edax000.dat: 600373 bytes: savxp/xvdl09.vdb
2018-10-10T05:01:22.3078587Z INFO : SUL info: [I19464] Syncing file d32f32dcf6ae6282f2adaca622208a9cx000.dat: 600373 bytes: savxp/xvdl10.vdb
2018-10-10T05:01:25.3120306Z INFO : SUL info: [I19464] Syncing file 6f232a515e33c70e18662e63b8ed4791x000.dat: 600373 bytes: savxp/xvdl100.vdb
2018-10-10T05:01:30.7083392Z INFO : SUL info: [I19464] Syncing file 2f57c9836284bc5f0fdb73763d2fadb1x000.dat: 600358 bytes: savxp/xvdl101.vdb
2018-10-10T05:01:33.7085108Z INFO : SUL info: [I19464] Syncing file d068a36e9ce6e43318eb71b05ffbf79fx000.dat: 600368 bytes: savxp/xvdl102.vdb
2018-10-10T05:01:36.7256834Z INFO : SUL info: [I19464] Syncing file b4efb31b9b57e8e48b6729e751f94a32x000.dat: 599168 bytes: savxp/xvdl103.vdb
2018-10-10T05:01:41.0609314Z INFO : SUL info: [I19464] Syncing file edd8257cde8e6ac70945c610baf2be01x000.dat: 600373 bytes: savxp/xvdl104.vdb
2018-10-10T05:01:45.8292041Z INFO : SUL info: [I19464] Syncing file 2a5b97031e81db5fdb5809660294db7ex000.dat: 316825 bytes: savxp/xvdl105.vdb
2018-10-10T05:01:50.7064831Z INFO : SUL info: [I19464] Syncing file 0a72b7262b509ac4c9d8dd4d517a0cbdx000.dat: 600373 bytes: savxp/xvdl106.vdb
2018-10-10T05:01:54.8317190Z INFO : SUL info: [I19464] Syncing file df15a4c4fe5a0a223f92440a26d86818x000.dat: 598496 bytes: savxp/xvdl107.vdb
2018-10-10T05:02:02.1121354Z INFO : SUL info: [I19464] Syncing file f939c51b6699775736a18ffb13b562b8x000.dat: 600368 bytes: savxp/xvdl108.vdb
2018-10-10T05:02:04.7672873Z INFO : SUL info: [I19464] Syncing file 6c235008fd7ba569792bcfe4aa07a74ax000.dat: 600373 bytes: savxp/xvdl109.vdb
2018-10-10T05:02:14.2338287Z INFO : SUL info: [I19464] Syncing file aeeaf0c83a3defc604abefb1ef48c167x000.dat: 600373 bytes: savxp/xvdl11.vdb
2018-10-10T05:02:18.4430695Z INFO : SUL info: [I19464] Syncing file df1e83b163fc05b37d42ec9de29ff59ex000.dat: 599750 bytes: savxp/xvdl110.vdb
2018-10-10T05:02:20.9192111Z INFO : SUL info: [I19464] Syncing file 017125bd6128fd25d68950ffb57cd497x000.dat: 600373 bytes: savxp/xvdl111.vdb
2018-10-10T05:02:24.6914269Z INFO : SUL info: [I19464] Syncing file d487c3258cec3dc55a66f840c4a06a26x000.dat: 600373 bytes: savxp/xvdl112.vdb
2018-10-10T05:02:26.6735403Z INFO : SUL info: [I19464] Syncing file 3deb40c4b5a0d14ef4f123608f37376fx000.dat: 600373 bytes: savxp/xvdl113.vdb
2018-10-10T05:02:29.0836781Z INFO : SUL info: [I19464] Syncing file 7df18b6270f52c16afefdb3b9c3f8fc7x000.dat: 600368 bytes: savxp/xvdl114.vdb
2018-10-10T05:02:30.5567624Z INFO : SUL info: [I19464] Syncing file f75810696972fd5633d5c0b854395f6dx000.dat: 600373 bytes: savxp/xvdl115.vdb
2018-10-10T05:02:32.4788723Z INFO : SUL info: [I19464] Syncing file 59bea98ab6d0bbb05d4d44d02e0f7e86x000.dat: 600373 bytes: savxp/xvdl116.vdb
2018-10-10T05:02:37.6081657Z INFO : SUL info: [I19464] Syncing file 8c4a5d8fc4af43a5d3a994d8d88542c0x000.dat: 600373 bytes: savxp/xvdl117.vdb
2018-10-10T05:02:39.2222580Z INFO : SUL info: [I19464] Syncing file 068eb7a8f2470fa7c62a8d2e02d96e48x000.dat: 598234 bytes: savxp/xvdl118.vdb
2018-10-10T05:02:40.6293385Z INFO : SUL info: [I19464] Syncing file 7a7822fe5ecf1ddd00d0207210ad419dx000.dat: 600368 bytes: savxp/xvdl119.vdb
2018-10-10T05:02:42.0824216Z INFO : SUL info: [I19464] Syncing file 5a5906f8c3d23442124488737b89c22dx000.dat: 600373 bytes: savxp/xvdl12.vdb
2018-10-10T05:02:43.6305101Z INFO : SUL info: [I19464] Syncing file b630086e488c2d30460b03a76d2318c3x000.dat: 600373 bytes: savxp/xvdl120.vdb
2018-10-10T05:02:45.0925938Z INFO : SUL info: [I19464] Syncing file 5a477ed1071516e0a9148fa54c2bae9fx000.dat: 600373 bytes: savxp/xvdl121.vdb
2018-10-10T05:02:48.5317905Z INFO : SUL info: [I19464] Syncing file 6a22b1bb6767ed8e5117f4258a6e6a9dx000.dat: 592742 bytes: savxp/xvdl122.vdb
2018-10-10T05:02:49.9218700Z INFO : SUL info: [I19464] Syncing file 035ccb317692257a6ad271ff0d9bda5bx000.dat: 600373 bytes: savxp/xvdl123.vdb
2018-10-10T05:02:51.4389568Z INFO : SUL info: [I19464] Syncing file 40e6096cac572443d47fe553f6ef8b3fx000.dat: 600373 bytes: savxp/xvdl124.vdb
2018-10-10T05:02:54.9921600Z INFO : SUL info: [I19464] Syncing file 2d540a4c5d20303454783c64e6234c15x000.dat: 600368 bytes: savxp/xvdl125.vdb
2018-10-10T05:03:03.1276253Z INFO : SUL info: [I19464] Syncing file cd78560c32ea57d36c8ef7c20b714f36x000.dat: 600373 bytes: savxp/xvdl126.vdb
2018-10-10T05:03:11.6581132Z INFO : SUL info: [I19464] Syncing file 24dbe74e0a6757df709bc69ca7b3b585x000.dat: 600373 bytes: savxp/xvdl127.vdb
2018-10-10T05:03:13.8382379Z INFO : SUL info: [I19464] Syncing file b2af6a388cd6def8d27c5a89722617dbx000.dat: 600373 bytes: savxp/xvdl128.vdb
2018-10-10T05:03:15.9033560Z INFO : SUL info: [I19464] Syncing file 345cc70f9ea62aea24aa702fd568b600x000.dat: 326003 bytes: savxp/xvdl129.vdb
2018-10-10T05:03:17.6224544Z INFO : SUL info: [I19464] Syncing file 93428616d272627dc75838474b12d62cx000.dat: 1590253 bytes: savxp/xvdl13.vdb
2018-10-10T05:03:27.0899959Z INFO : SUL info: [I19464] Syncing file 5150c45ce921274c4f468d514fc86f4ax000.dat: 599854 bytes: savxp/xvdl130.vdb
2018-10-10T05:03:30.8472108Z INFO : SUL info: [I19464] Syncing file b3e8d22e3da26115f4ec3e70c5661ccdx000.dat: 600373 bytes: savxp/xvdl131.vdb
2018-10-10T05:03:39.1156837Z INFO : SUL info: [I19464] Syncing file 9bf913b519000673cf06436d0ec06076x000.dat: 557393 bytes: savxp/xvdl132.vdb
2018-10-10T05:03:46.5561093Z INFO : SUL info: [I19464] Syncing file 6049bf011970d161fb1ebfe4b71f3a7bx000.dat: 555271 bytes: savxp/xvdl133.vdb
2018-10-10T05:03:55.4576184Z INFO : SUL info: [I19464] Syncing file 8b464f4b39d506bda118f2e275f5a4aex000.dat: 558300 bytes: savxp/xvdl134.vdb
2018-10-10T05:03:59.5808542Z INFO : SUL info: [I19464] Syncing file 4881f3823b4bd8279b261437eda436c6x000.dat: 556922 bytes: savxp/xvdl135.vdb
2018-10-10T05:04:02.6490297Z INFO : SUL info: [I19464] Syncing file 37dc95376d0b33c3d06c12ba3804b9dbx000.dat: 557143 bytes: savxp/xvdl136.vdb
2018-10-10T05:04:04.0201082Z INFO : SUL info: [I19464] Syncing file c9639286db5f123276140cb2d124f4f0x000.dat: 550519 bytes: savxp/xvdl137.vdb
2018-10-10T05:04:05.4491899Z INFO : SUL info: [I19464] Syncing file 2634d106bac0dd79f2a8af4afe1af2b7x000.dat: 557141 bytes: savxp/xvdl138.vdb
2018-10-10T05:04:06.8512701Z INFO : SUL info: [I19464] Syncing file 2aa0c529d01813eb85861632e9ee6e44x000.dat: 556925 bytes: savxp/xvdl139.vdb
2018-10-10T05:04:11.5805406Z INFO : SUL info: [I19464] Syncing file 22d7fc76f80ef3a4989c637f987f3449x000.dat: 1588980 bytes: savxp/xvdl14.vdb
2018-10-10T05:04:19.7550081Z INFO : SUL info: [I19464] Syncing file ef5f6921386be4830b42b74db8348433x000.dat: 552516 bytes: savxp/xvdl140.vdb
2018-10-10T05:04:22.7991823Z INFO : SUL info: [I19464] Syncing file caf40028c4e9f930422df88f2441ea50x000.dat: 550017 bytes: savxp/xvdl141.vdb
2018-10-10T05:04:25.7723523Z INFO : SUL info: [I19464] Syncing file eab93dbd41884c36aab1e011da7ffbe8x000.dat: 536256 bytes: savxp/xvdl142.vdb
2018-10-10T05:04:27.3524427Z INFO : SUL info: [I19464] Syncing file 749f89628dd4eaa827d293b78e6948fax000.dat: 556131 bytes: savxp/xvdl143.vdb
2018-10-10T05:04:31.1926623Z INFO : SUL info: [I19464] Syncing file 16383b57aa2c6aad069c7b494aadb4abx000.dat: 577558 bytes: savxp/xvdl144.vdb
2018-10-10T05:04:34.1568319Z INFO : SUL info: [I19464] Syncing file 55b1220c621acf8b665a23b1dc9b347cx000.dat: 555597 bytes: savxp/xvdl145.vdb
2018-10-10T05:04:35.6499173Z INFO : SUL info: [I19464] Syncing file 33f93567e65d9083ff11401ae3cd534ax000.dat: 575962 bytes: savxp/xvdl146.vdb
2018-10-10T05:04:37.0289962Z INFO : SUL info: [I19464] Syncing file 93d9fd913f4b1e024f93e1a63133b752x000.dat: 578326 bytes: savxp/xvdl147.vdb
2018-10-10T05:04:41.1662328Z INFO : SUL info: [I19464] Syncing file 0e49c2840eeeac49660342e0583940c6x000.dat: 572778 bytes: savxp/xvdl148.vdb
2018-10-10T05:04:44.2454089Z INFO : SUL info: [I19464] Syncing file 005b1c62188f8e3d1d66d8fa07991843x000.dat: 577925 bytes: savxp/xvdl149.vdb
2018-10-10T05:04:45.6504893Z INFO : SUL info: [I19464] Syncing file 90101dffb0e8d0da391c7b145a0ae195x000.dat: 1589326 bytes: savxp/xvdl15.vdb
2018-10-10T05:04:51.1178020Z INFO : SUL info: [I19464] Syncing file ca82024ab7503129d3bd1d376761a56cx000.dat: 579287 bytes: savxp/xvdl150.vdb
2018-10-10T05:04:54.9400206Z INFO : SUL info: [I19464] Syncing file 57a9ae25f047ab1e304b31210cfd0cb1x000.dat: 577505 bytes: savxp/xvdl151.vdb
2018-10-10T05:04:56.6321174Z INFO : SUL info: [I19464] Syncing file 014332d4e6a5e38180a84633b38008e7x000.dat: 578068 bytes: savxp/xvdl152.vdb
2018-10-10T05:04:58.0671995Z INFO : SUL info: [I19464] Syncing file bd9143d3c93302e2702da74146164bd1x000.dat: 578311 bytes: savxp/xvdl153.vdb
2018-10-10T05:04:59.4652794Z INFO : SUL info: [I19464] Syncing file b9cb5077bf0422294a394e937805454bx000.dat: 574074 bytes: savxp/xvdl154.vdb
2018-10-10T05:05:02.9564791Z INFO : SUL info: [I19464] Syncing file bab4a32b69e933b3f907f554e2fab4a2x000.dat: 577246 bytes: savxp/xvdl155.vdb
2018-10-10T05:05:04.4455643Z INFO : SUL info: [I19464] Syncing file 48c922fdb2d353ca35fdd9c17bdbe578x000.dat: 572814 bytes: savxp/xvdl156.vdb
2018-10-10T05:05:06.1766633Z INFO : SUL info: [I19464] Syncing file b3f30be1fae49fe8d2fca72637f173e9x000.dat: 577493 bytes: savxp/xvdl157.vdb
2018-10-10T05:05:07.9497647Z INFO : SUL info: [I19464] Syncing file 01a82cd2f57623e77e712002df59ba59x000.dat: 574186 bytes: savxp/xvdl158.vdb
2018-10-10T05:05:11.2639543Z INFO : SUL info: [I19464] Syncing file 3edf7fc6caafc727cee8d98f9ebad2f6x000.dat: 563973 bytes: savxp/xvdl159.vdb
2018-10-10T05:05:13.0270551Z INFO : SUL info: [I19464] Syncing file 6f22c0c1a865f5a9fcce57ee2ad6c593x000.dat: 1538701 bytes: savxp/xvdl16.vdb
2018-10-10T05:05:16.9572799Z INFO : SUL info: [I19464] Syncing file 1e3eed875e4e6543150c454d9b5364e3x000.dat: 579335 bytes: savxp/xvdl160.vdb
2018-10-10T05:05:19.9854531Z INFO : SUL info: [I19464] Syncing file 408768abe3e0a480001a85b3d4f5ecdcx000.dat: 573296 bytes: savxp/xvdl161.vdb
2018-10-10T05:05:22.7926137Z INFO : SUL info: [I19464] Syncing file 0a6ec9f0816d2923ccea0d0c78f342cdx000.dat: 576258 bytes: savxp/xvdl162.vdb
2018-10-10T05:05:26.1608063Z INFO : SUL info: [I19464] Syncing file 8552b18ed35a989dfd046b2f67508e98x000.dat: 528167 bytes: savxp/xvdl163.vdb
2018-10-10T05:05:29.8500173Z INFO : SUL info: [I19464] Syncing file d47a42a45bc4c90ef12fd7ba43589646x000.dat: 577489 bytes: savxp/xvdl164.vdb
2018-10-10T05:05:36.3373884Z INFO : SUL info: [I19464] File d47a42a45bc4c90ef12fd7ba43589646x000.dat: sync failed
2018-10-10T05:05:36.3383885Z INFO : SUL info: [I19464] Syncing file enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat: 577489 bytes
2018-10-10T05:05:38.1004892Z INFO : SUL info: [I19464] File enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat: sync failed
2018-10-10T05:05:38.1044895Z WARNING : SUL error: [E83521] 404 Not Found: d2.sophosupd.com/.../d47a42a45bc4c90ef12fd7ba43589646x000.dat
2018-10-10T05:05:38.1384914Z ERROR : DownloadCommand::onRun() failed with std::exception: Session::synchronize failed with error code 4
2018-10-10T05:05:38.1384914Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2018-10-10T05:05:38.1394915Z ERROR : Installation failed.
2018-10-10T05:05:38.1394915Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/ae1eec31-3b0e-a472-7819-b9f4d98133f8
2018-10-10T05:05:40.7726421Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-10-10T05:05:40.7736421Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-10-10T05:05:40.7746422Z INFO : Set security protocol: 00000800
2018-10-10T05:05:40.7746422Z INFO : Opening connection to mcs-cloudstation-us-east-2.prod.hydra.sophos.com
2018-10-10T05:05:40.7756423Z INFO : Sending request for connection confirmation through potential proxy
2018-10-10T05:05:40.7756423Z INFO : Request content size: 0
2018-10-10T05:05:42.0017124Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-10-10T05:05:42.0067127Z INFO : Certificate check succeeded
2018-10-10T05:05:42.0307140Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-10-10T05:05:42.3747337Z INFO : Response status code: 200
2018-10-10T05:05:42.3747337Z INFO : Response data size: 168
2018-10-10T05:05:42.3757338Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-10-10T05:05:42.3757338Z INFO : Request content size: 1001
2018-10-10T05:05:42.3767338Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-10-10T05:05:42.3817341Z INFO : Certificate check succeeded
2018-10-10T05:05:42.3917347Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-10-10T05:05:43.0977751Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-10-10T05:05:43.1057755Z INFO : Certificate check succeeded
2018-10-10T05:05:43.1077756Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-10-10T05:05:43.1117759Z INFO : Response status code: 200
2018-10-10T05:05:43.1117759Z INFO : Response data size: 0



This thread was automatically locked due to age.
Parents
  • 0

    Hello Amila Kalhara,

    it seems SUL info: [I19464] File enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat: sync failed is the error.
    Did you try just once or retry a little while later? The file is savxp/xvdl164.vdb, nothing special, could be a glitch.

    Christian

  • 0 in reply to QC

    Hi QC,

    Thanks for the reply.I tried several times (probably day after)with different Windows 7 PCs but issue remains. 

     SUL error: [E83521] 404 Not Found: http://d2.sophosupd.com/update/enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat ,

     means particular .dat file is not found in the desired location right ? 

     

    Amila

  • 0 in reply to Amila Kalhara

    Hello Amila,

    my reply was perhaps confusing: It's supposed to work without the /enc/. Oops - just saw that I in my previous post only edited the text but not the link, corrected now. If you click on the link in my previous post it should download the file.
    Only if the "short" link doesn't work the downloader tries with /enc/ - maybe the logic is there for future improvements but currently you get an expected 404.

    To repeat; The "short" link is the one that should work.

    Christian

  • 0 in reply to QC

    Yes you are correct.Without enc It can be download.But how can it resolve ?Any idea ?

  • 0 in reply to Amila Kalhara

    Hello Amila,

    shouldn't make a difference from where you try it but did you do so from the machine where the install fails? Does it still fail?
    There's no detail in the log for the first attempt, just the succinct sync failed. Perhaps it gets corrupted so you might want to download it and check size (577489) and MD5 (its filename).

    Christian

  • 0 in reply to QC

    Hello Amila and QC,

    I also have same problem I try with an other internet connection same error coming.

    this is the my log

    2018-10-11T04:12:33.8646177Z INFO : SUL info: [I19464] Syncing file d47a42a45bc4c90ef12fd7ba43589646x000.dat: 577489 bytes: savxp/xvdl164.vdb
    2018-10-11T04:12:38.1771293Z INFO : SUL info: [I19464] File d47a42a45bc4c90ef12fd7ba43589646x000.dat: sync failed
    2018-10-11T04:12:38.1771293Z INFO : SUL info: [I19464] Syncing file enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat: 577489 bytes
    2018-10-11T04:12:39.8802585Z INFO : SUL info: [I19464] File enc/d47a42a45bc4c90ef12fd7ba43589646x000.dat: sync failed
    2018-10-11T04:12:39.8802585Z WARNING : SUL error: [E83521] 404 Not Found: d2.sophosupd.com/.../d47a42a45bc4c90ef12fd7ba43589646x000.dat
    2018-10-11T04:12:39.8958835Z ERROR : DownloadCommand::onRun() failed with std::exception: Session::synchronize failed with error code 4
    2018-10-11T04:12:39.8958835Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
    2018-10-11T04:12:39.8958835Z ERROR : Installation failed.
    2018-10-11T04:12:39.9115089Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/c2bb8f27-179e-7411-88b5-888c5a0a0628
    2018-10-11T04:12:39.9115089Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2018-10-11T04:12:39.9115089Z INFO : Attempting to connect using proxy '192.168.0.1:8080' of type 'Customer'.
    2018-10-11T04:12:39.9115089Z INFO : Set security protocol: 00000800
    2018-10-11T04:12:39.9115089Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
    2018-10-11T04:12:39.9115089Z INFO : Sending request for connection confirmation through potential proxy
    2018-10-11T04:12:39.9115089Z INFO : Request content size: 0
    2018-10-11T04:13:00.9271805Z ERROR : WinHttpSendRequest failed with error 12002
    2018-10-11T04:13:00.9271805Z INFO : Failed to connect using proxy '192.168.0.1:8080' with error: WinHttpSendRequest failed
    2018-10-11T04:13:00.9271805Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2018-10-11T04:13:00.9271805Z INFO : Set security protocol: 00000800
    2018-10-11T04:13:00.9271805Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
    2018-10-11T04:13:00.9271805Z INFO : Sending request for connection confirmation through potential proxy
    2018-10-11T04:13:00.9271805Z INFO : Request content size: 0
    2018-10-11T04:13:01.8490587Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2018-10-11T04:13:01.9740593Z INFO : Certificate check succeeded
    2018-10-11T04:13:01.9740593Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2018-10-11T04:13:02.2396821Z INFO : Response status code: 200
    2018-10-11T04:13:02.2396821Z INFO : Response data size: 168
    2018-10-11T04:13:02.2396821Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2018-10-11T04:13:02.2396821Z INFO : Request content size: 1001
    2018-10-11T04:13:02.2396821Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2018-10-11T04:13:02.2396821Z INFO : Certificate check succeeded
    2018-10-11T04:13:02.2396821Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2018-10-11T04:13:02.6615618Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2018-10-11T04:13:02.6615618Z INFO : Certificate check succeeded
    2018-10-11T04:13:02.6771868Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
    2018-10-11T04:13:02.6771868Z INFO : Response status code: 200
    2018-10-11T04:13:02.6771868Z INFO : Response data size: 0
    2018-10-11T05:28:44.1166375Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2018-10-11T05:28:44.1478906Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
    2018-10-11T05:28:44.1635150Z INFO : Sending HTTP 'PUT' request to: prod/2018-10-11T05:28:44Z-2018-10-11T05:28:44Z-8479527b-0adc-5096-a553-c9db0fc4974e.json
    2018-10-11T05:28:44.1635150Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2018-10-11T05:28:44.1635150Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2018-10-11T05:28:44.1635150Z INFO : Set security protocol: 00000800
    2018-10-11T05:28:44.1635150Z INFO : Opening connection to t1.sophosupd.com
    2018-10-11T05:28:44.1635150Z INFO : Request content size: 2757
    2018-10-11T05:28:44.6478882Z INFO : Sending request
    2018-10-11T05:28:44.6478882Z INFO : Request sent
    2018-10-11T05:28:44.8822641Z INFO : Sending request
    2018-10-11T05:28:44.8822641Z INFO : Request sent
    2018-10-11T05:28:44.8822641Z INFO : Response status code: 200
    2018-10-11T05:28:44.8822641Z INFO : Response data size: 0
    2018-10-11T05:28:44.8822641Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2018-10-11T05:28:44.8822641Z INFO : Telemetry Response:
    2018-10-11T05:28:44.8978891Z INFO : User profile unloaded
    2018-10-11T05:28:44.9447635Z INFO : Cleaning up extracted files
    2018-10-11T05:28:44.9603889Z ERROR : Exception: Setup program failed with code: 1

  • 0 in reply to Jeewan Wajiranga

    Hello Jeewan Wajiranga,

    hm, as said in my previous post please download the file and check its MD5 - it should be d47a42a45bc4c90ef12fd7ba43589646.
    If it is correct please open a ticket with Support.

    Christian

  • 0 in reply to QC

    Hello QC,

    I checked the MD5 & its D47A42A45BC4C90EF12FD7BA43589646.Is there any issue with capital,simple in the hash ?

     

    Amila.

  • 0 in reply to Amila Kalhara

    Hello Amila,

    case doesn't matter. I have no idea what SUL doesn't like and why it thinks the sync failed and it has to try /enc/.
    I can only suggest that you contact Support.

    Christian

  • 0 in reply to QC

    Hello QC,

    I will contact the support.Anyway thanks for the information mate.

     

    Amila

  • 0 in reply to Amila Kalhara

    HEllo Amila,

    For this problem Do this for your sophos central account

    Go to Endpoint Protection from the left hand navigation pane

    Select Settings from the left hand navigation pane

    go to Bandwidth Usage and select 256 Kb/s(Sophos Default) bandwidth limit

    Then click Save.

    This work for me

  • 0 in reply to Jeewan Wajiranga

    Hello Jeewan,

    Ok bro.I'll try it.Thanks a lot.

     

    Amila

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