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Sophos Central Endpoint: The component Sophos File Scanner fails to install

Hi Everyone,

The Sophos Endpoint fails to install on a system. Upon further investigation, it is found that the component Sophos File Scanner is failing to install.

In the SFS log, the following is seen:  

2018-06-28T07:49:46.519Z [8328:4876] - Executing step: Start service step: Sophos File Scanner Service
2018-06-28T07:49:46.519Z [8328:4876] - StartService failed with error 1068: The dependency service or group failed to start.

OR

2018-08-08T12:21:48.396Z [2352:7960] - StartService failed with error 1075: The dependency service does not exist or has been marked for deletion.
2018-06-28T07:49:46.519Z [8328:4876] - Failed step: Start service step: Sophos File Scanner Service, rolling back previous steps

For more details refer to this KBA.



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