Good Morning
In frustration mode with Sophos Installation and their tech support (no response to multiple emails). We have 3 servers that I cannot get Sophos to install on. I get "Instal Failed contact IT administrator" I have tried anything and everything i could to get it to work with out any luck (uninstall, delete computer in central, run script, remove files manually and remove registry entries) below is the entry from the cloud installer log:
2018-09-12T18:20:44.1440336Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Installation failed
2018-09-12T18:20:44.1440336Z INFO : Command 'SetupPlugin' completed with failure with reboot code '0' and error message 'Installation failed'.
2018-09-12T18:20:44.1440336Z ERROR : Installation failed.
Below is just a part of the Sophos Anti-Virus Major Install Log
MSI (s) (EC:40) [14:20:44:144]: Note: 1: 1708
MSI (s) (EC:40) [14:20:44:144]: Product: Sophos Anti-Virus -- Installation operation failed.
MSI (s) (EC:40) [14:20:44:144]: Windows Installer installed the product. Product Name: Sophos Anti-Virus. Product Version: 10.7.2.49. Product Language: 1033. Installation success or error status: 1603.
MSI (s) (EC:40) [14:20:44:144]: Deferring clean up of packages/files, if any exist
MSI (s) (EC:40) [14:20:44:144]: MainEngineThread is returning 1603
MSI (s) (EC:88) [14:20:44:144]: No System Restore sequence number for this installation.
=== Logging stopped: 9/12/2018 14:20:44 ===
MSI (s) (EC:88) [14:20:44:144]: User policy value 'DisableRollback' is 0
MSI (s) (EC:88) [14:20:44:144]: Machine policy value 'DisableRollback' is 0
MSI (s) (EC:88) [14:20:44:144]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (EC:88) [14:20:44:144]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (EC:88) [14:20:44:144]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (EC:88) [14:20:44:144]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (EC:88) [14:20:44:144]: Restoring environment variables
MSI (s) (EC:88) [14:20:44:144]: Destroying RemoteAPI object.
MSI (s) (EC:04) [14:20:44:144]: Custom Action Manager thread ending.
MSI (c) (00:28) [14:20:44:144]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (00:28) [14:20:44:144]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/12/2018 14:20:44 ===
2018-09-12 14:20:44 ERROR: Installation failed
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