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SAVService.exe spiking when saving large documents (.docx / .pdf)?

Is anyone else having issues saving large documents (ex. .docx / .pdf)?  We have a number of users that regularly work with large documents and have been reporting issues somewhat recently by which they go to Save the document, and it takes upwards of 45 seconds to save.  

Upon researching the issue, the SAVService.exe spikes to 50-75% sustained CPU utilization, causes the application (ex. Word) to hang / whitescreen for approx. 30-40 seconds, and then returns back to normal operation.

Creating a file / folder exclusion for users by which real-time scanning is disabled has been our work-around.  We suspect that this actually started in early August, and persists with the latest version of Sophos Endpoint:

 

Core Agent: 2.0.5

Endpoint Advanced: 10.8.1.2

Sophos Intercept X: 2.0.7

OS: Windows 10 1803, able to recreate on 1703 also.



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