Sophos Central - How to recover a deleted device / user

Question

Hello Sophos Community, 
 I was cleaning the list of seemingly inactive devices / user profiles in the sophos central control panel and I have deleted some devices / users that are still in use. 
 My question is how can i recover them, if necessary? Is there a section where the deleted devices / users go? Or since they are still active, they will be added back in my list once they update, scan or restart their devices? 
 Thanks in advance for your answer(s). 
 Jerry

Barb@Sophos · Accepted Answer

Hi Jerry, 
 If the users are synced via AD Sync , then they will get re-added automatically. Otherwise, if you manually created them, then you will have to re-create them. 
 As for the computers, you need to re-install the endpoint for them to re-connect with Central. You will have to disable Tamper protection first, and then re-install the endpoint using a fresh installer from Sophos Central.

Gowtham Mani · Answer

Hi JerryBerry, 
 As previously mentioned the deleted devices can be added again to central dashboard via AD sync or reinstallation. Since you have already deleted the devices before disabling the tamper protection you can try recovering the tamper protection password of those deleted devices as mentioned below to avoid rebooting the client in Safemode. 
 
 Go to Logs & Reports . 
 In Reports , under Endpoint & Server Protection , click Recover Tamper Protection passwords . 
 You see a list of deleted devices. 
 
 Find the device you want. 
 In the Password(s) column, click View Details . 
 This shows you the password (and previous passwords).

FloSupport · Answer

Hey Community, 
 Here's the related KB article that was created: 
 Sophos Central: How to recover a deleted device or user 
 Regards,