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Issue with Sophos Cloud Migration Tool

Tim Osting

Hello All, 

When I open my CMT I get an error at the bottom indicating that there is a "Problem downloading latest cloud readiness assessment data". 

I have scoured all I can and looked through the log files, but I am admittedly naive when it comes to determining what could even be the root cause for this. We've been using the tool for over a month now to migrate clients and this issue just started on Monday. 

Thanks for the help,

-Tim



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  • +2

    Hi All

     Ok so I now have a work around from support that fixes this issue with hardcoded certificate checking in 1.0.1 Cloud Migration Tool

    Please add the following lines to

    "C:\Program Files (x86)\Sophos\Cloud Migration Tool\CloudMigration.exe.config"

    before the closing </configuration> element

        <appSettings>
            <add key="SkipNamePinning" value="true"/>
        </appSettings>


    If you save the file and then rerun the migration tool again you should find it proceeds without the error.

    This has moved us from having 5 migratable computers to having 208!!!

    Share this issue seem to have lost Sophos at least customer!

    Hope that helps

    Chris

  • 0 in reply to Chris Haydon

    Chris, 

    If I could shake your hand in person, I would. 

    Brilliant. 

    It's a shame that the actual support team couldn't provide this info to everyone earlier, would have saved a lot of heartache. 

    We started manually migrating machines, but now we can pivot back to this. 

     

    Bravo again. 

    Thanks, 

    -Tim

     

     
Reply
  • 0 in reply to Chris Haydon

    Chris, 

    If I could shake your hand in person, I would. 

    Brilliant. 

    It's a shame that the actual support team couldn't provide this info to everyone earlier, would have saved a lot of heartache. 

    We started manually migrating machines, but now we can pivot back to this. 

     

    Bravo again. 

    Thanks, 

    -Tim

     

     
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