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manual cleanup

manal younis

hello my sophos was great in clearing malware however today a few came up on quarantine and automatic clean up failed and sophos suggested manual removal how can i do that ? tnx



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  • +2

    Hi Manal younis,

    By default, when Sophos Anti-Virus encounters malware it will prevent execution and then attempt to automatically clean the threat.  There are occasions, however, where automatic cleanup is unable to take place, for example, the detection identity does not have a cleanup routine, permissions to the file do not permit cleanup, the threat is an archive or some form of container format, etc.

    Based on the scenarios, you might have to perform the manual cleanup. Please refer Sophos Central - Manual cleanup for complete instructions. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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  • +2

    Hi Manal younis,

    By default, when Sophos Anti-Virus encounters malware it will prevent execution and then attempt to automatically clean the threat.  There are occasions, however, where automatic cleanup is unable to take place, for example, the detection identity does not have a cleanup routine, permissions to the file do not permit cleanup, the threat is an archive or some form of container format, etc.

    Based on the scenarios, you might have to perform the manual cleanup. Please refer Sophos Central - Manual cleanup for complete instructions. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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