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MFA - Emails not being sent

LRB

Hi, 

Anyone else having issues getting emails when using email option in MFA?

For the second time since its release, its stopped working. I raised a ticket the first with support who said they had fixed it, but couldn't tell me how. Now its not working again. 

 

 

 

 



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  • 0

    Hi Lance,

    Can you please confirm if you are still facing the issue? It is an automated email verification request from Sophos Cloud (do-not-reply@central.sophos.com). Please make sure to check if you have received the email and if they are moved to spam or blocked by the filter.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi Gowtham

    No, I am stuck at this screen waiting for the emails:

     

    My admins cant register because they cant get the initial security code.

    I am watching my email gateway after click the button, and there is nothing coming in at all. 

  • 0 in reply to LRB

    This doesn't really help much, but I've not had an issue, both using the authenticator app or the emailed code and I log in every day.

    I'm using the Ireland region eu-west in case that is significant.

    Regards,

    Jak

  • 0 in reply to jak

    Hey Jak, 

    Thanks - I'm on the US-West-2 region.  (The one that seems to have the most issues). 

    I use Google Authenticator and its been fine, no issues there. 

    But I need to be sure I have this method to get in, in case I don't have my phone. Also I cant register new admins, because getting a security code is a required step in the initial setup. 

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  • 0 in reply to jak

    Hey Jak, 

    Thanks - I'm on the US-West-2 region.  (The one that seems to have the most issues). 

    I use Google Authenticator and its been fine, no issues there. 

    But I need to be sure I have this method to get in, in case I don't have my phone. Also I cant register new admins, because getting a security code is a required step in the initial setup. 

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