[Sophos Notification] Central MacOS Installer: Folder Insecurity Errors during install

Hey Community,

This KB article provides information about folder insecurity detections from the installer when installing on Apple MacOS.

This is due to the security of the specified folder not being the OS default. This is required for a secure installation. 

The following error can be seen in the SophosDiagnostics logs after the failure:

2018-02-07 10:37:55.963 [com.sophos.bootstrap.helper 7135:48794 install debug] to path:(null)

 2018-02-07 10:37:55.965 [com.sophos.bootstrap.helper 7135:48794 install debug] to secure location: (null)
2018-02-07 10:37:55.965 [com.sophos.bootstrap.helper 7135:48794 install debug] insecurity detection: Error Domain=com.sophos.installer Code=30 "Error: path is not secure. /Library"

Regards,

FloSupport | Community Support Engineer

  • Please note a recent update to the KBA:

    Update (March 28, 2018):

    DeployStudio has identified a script that can be added to their actions to prevent further systems from having this problem, and have a beta build that does not have the problem. Please check with DeployStudio for these.

    For customers who cannot update existing installations, and for customers who have large numbers of macs with this issue (>200), please contact support (See below section Temporary Workaround