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I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices.
MacOS 10.12.16 Macbook Air 2015
Sophos Central Endpoint version 9.6.3
When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password:
I tried uninstalling via the terminal following the steps in this guide:https://community.sophos.com/kb/en-us/14179
This is the command I ran and its output:
Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools
Justins-MacBook-Air:tools admin$ ls
Justins-MacBook-Air:tools admin$ pwd
Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335
sudo: ./InstallationDeployer: command not found
I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results.
Apologies for inconvenience caused,
Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. Obviously it will require admin / sudo permissions, and obviously, you should be quite careful as to not remove other things. Here is the list:
Reboot afterward, to ensure all of the existing processes and kernel extensions are gone from memory.
In reply to Aditya Patel:
Thank you Aditya,
Your information helped resolve my issue. I appreciate the quick response.
I have tried these steps but still have a "Sophos Endpoint" user at login on my Mac.
I have also tried using the "Remove Sophos Endpoint" application, but it results in a failure.
Can you recommend next steps?
In reply to D B1:
Hello D B1
Try using the Removal Tool.
Info on the Sophos User can be found in this related post.