Sophos AP/APX users may experience issues registering to Sophos Central. More info available here: Central Wireless
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The error we have tonite: "Temporary error while accessing Sophos Central, please try again"
In reply to Nafets:
Even if I type my credentials incorrectly I get the same error, pointing to the Firewalls not even connecting to Central!
In reply to RynoZeeman:
Do we have an ETA on a fix for this? i have a HA pair that need re-registering now and have had to drop all heartbeat related services, 3 days this has been down now
In reply to JimtheITguy:
ETA seems not to be vers quick...
just get support on the phone, collected tons of log to analyse them.
In reply to guillaume bottollier:
Surely by now they must have an idea of the cause with it seems like nobody being able to register firewalls, did support say they are aware of the issue?
they firstly believe that the service dealing with central inside the XG was bloated, but it's not the case.
Case has been transfered to An Escalation engineer "et voila"....
It may not be definitive, but how could they be so sure ? You have the same error FROM Sophos Central IN their cloud !!!!
In reply to Big_Buck:
any news on that? Same problem here.....
In reply to OttoSchobert:
This Central issue is actively being investigated by our team. There will another update shortly.
Note: Existing XG Firewalls and AP/APX devices already registered with Sophos Central are not affected. This issue only affects new registration and re-registration attempts.
[Update - 8/14/2019 3pm EDT]This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT today.[Update - 8/14/2019 7pm EDT]An update was released, and we are seeing successful registrations now. Please contact us if you continue to experience any new or different XG registration problems.[Update - 8/14/2019 8pm EDT]The update was released, and we are seeing intermittent success with APs registering into Central. Development is continuing to investigate and work on this issue with high priority - We will have an update on this issue as soon as more information is available.
Please follow the mentioned articles for the latest updates.
In reply to FloSupport:
Just tried again, and seems to have been fixed. Thanks Sophos.
FloSupport, we are the 14th of August. Right ? How is it possible to have an update on the 18th of August ?
Same error on both of your links ...
I've been able to register both firewalls with Central as of this afternoon. Appears to be working again.
Thanks for the heads up, these should now be corrected.
Thankyou, Maybe a heads up next time to state you are aware of issues rather than the silence, all working again here aswell
I'm still having the same issue trying to register my XG
i have been able to resgister 2 xg, hope this issue is solved definitly..