Sophos Endpoint not updating & services not running

Hi Sophos

I have a laptop that I was going to encrypt using Sophos Central, but noticed that in Sophos Central that it was reporting several errors with services not running.

Checking the services on the device showed that Device Control Service and Sophos Anti-Virus was not running.

Did a quick google and saw from Sophos EHS KB Article was to disable the Sophos Autoupdate service then rename the cache files then delete the .xml file from the autoupdate folder.

I then started the service again then went to update the Sophos endpoint. But the endpoint now does not update, it says update failed.

 

Tried changing the proxy in internet settings to see if it would come back up but left it several minutes and no changes.

I have logs have the errors if needs be.

I hope you can help, because as the client that uses this machine will be needing the laptop by next week wednesday to work from home. 

  • Hi Samuel,

    Can you please check on Sophos central dashboard for this computer, under STATUS tab please check which services are failing.

    Also, see the AVREMOVE.TXT file from C:\Windows\Temp or %temp% folder to see if any third party application is blocking the installer.

  • In reply to SAJ:

    Hi there thank you for your response.

    I have gone to the status under the device.

    Please see attached snippet from the Sophos Central.

    I have looked to see if i can see the test file under Windows\Temp on C drive. Enabled show hidden files but I cannot see this file you describe AVREMOVE.TXT

  • In reply to Samuel Anderson-Burrell:

    Hi Samuel,

    Please check for avremove.txt under \users\appdata\local\temp folder as well.

  • In reply to SAJ:

    Hi there I have checked under the users directory \users\appdata\local\temp. Searched under my username and the end users profile for the avremove.txt file nothing there tried searching too. I do have error logs from the troubleshooter from within the Sophos Endpoint client if that helps?

  • In reply to Samuel Anderson-Burrell:

    Sure, Please see the error logs and copy and paste here.

    Also you can try the below steps,

     · Disable tamper protection on the endpoint
    · Sophos central- endpoint protection- computer- tamper protection- show password- copy
    · Go to the endpoint- put admin password - settings -check override policy- turn off tamper protection
    · Stop auto-update service
    · Rename decoded folder C:\ProgramData\Sophos\AutoUpdate\Cache\decoded
    · Rename warehouse folder C:\ProgramData\Sophos\AutoUpdate\data
    · Rename SophosUpdateStatus.xml C:\ProgramData\Sophos\AutoUpdate\data\status
    · Start auto-update service
      Push Update again from Sophos GUI
    · Reboot the computer and wait for the update to complete.

     

  • In reply to SAJ:

    Hi 

    I have ran this three times still does not update. Just says in Sophos endpoint that the update has failed.

    This is before I rebooted then I tried updating after reboot same result.

  • In reply to Samuel Anderson-Burrell:

    Hi Samuel,

    Please find the  SophosUpdate.log and cloud install log to see if you can find any errors. You can search with keywords "failed" and  "Error"

     

    Location: Sophos Autoupdate: C:\ProgramData\Sophos\AutoUpdate\Logs, 

    C:\ProgramData\Sophos\CloudInstaller\Logs

  • In reply to Samuel Anderson-Burrell:

    Here are the other files from the autoupdate folder, i was only able to upload the txt files any other format would not work. I did try archiving them but it would keep coming up with a error 

    susvc.log
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  =========================
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  =========================
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:09:33.705Z [ 5928] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:10:21.126Z [ 8092] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:10:21.138Z [ 8092] [v6.0.457.0] INFO  Starting update
    2019-11-27T11:14:08.835Z [12848] [v6.0.457.0] INFO  Shutting down before expiry of startup delay
    2019-11-27T11:14:08.858Z [12848] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  =========================
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  =========================
    2019-11-27T11:14:42.464Z [ 5256] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:14:42.465Z [ 5256] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:19:43.375Z [ 6620] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    2019-11-27T11:19:43.390Z [ 6368] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:19:43.421Z [ 6368] [v6.0.457.0] INFO  Starting update
    2019-11-27T11:30:35.598Z [ 6620] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  =========================
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  =========================
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:33:28.304Z [ 9132] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:33:46.350Z [ 1588] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:33:46.366Z [ 1588] [v6.0.457.0] INFO  Starting update
    2019-11-27T11:37:10.955Z [11904] [v6.0.457.0] INFO  Shutting down before expiry of startup delay
    2019-11-27T11:37:10.955Z [11904] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  =========================
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  =========================
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:37:13.952Z [ 9204] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:42:13.984Z [ 8296] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    2019-11-27T11:42:13.984Z [ 9188] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:42:13.984Z [ 9188] [v6.0.457.0] INFO  Starting update
    2019-11-27T11:46:20.484Z [ 8296] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  =========================
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  =========================
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:48:10.782Z [12396] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:48:24.941Z [ 3300] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:48:24.957Z [ 3300] [v6.0.457.0] INFO  Starting update
    2019-11-27T11:51:50.896Z [ 5180] [v6.0.457.0] INFO  Shutting down before expiry of startup delay
    2019-11-27T11:51:50.896Z [ 5180] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  =========================
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  =========================
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  Set process security...
    2019-11-27T11:51:54.108Z [ 2344] [v6.0.457.0] INFO  Initialising module...
    2019-11-27T11:56:54.085Z [16016] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    2019-11-27T11:56:54.085Z [15020] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-27T11:56:54.085Z [15020] [v6.0.457.0] INFO  Starting update
    2019-11-27T12:10:22.295Z [16016] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-27T12:10:55.263Z [ 5280] [v6.0.457.0] INFO  =========================
    2019-11-27T12:10:55.263Z [ 5280] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  =========================
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  Set process security...
    2019-11-27T12:10:55.264Z [ 5280] [v6.0.457.0] INFO  Initialising module...
    2019-11-28T11:22:07.487Z [ 6400] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    2019-11-28T11:22:08.390Z [ 6008] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-28T11:22:08.427Z [ 6008] [v6.0.457.0] INFO  Starting update
    2019-11-28T15:45:39.779Z [ 6400] [v6.0.457.0] INFO  Beginning scheduled update
    2019-11-28T15:45:39.794Z [ 6008] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-28T15:45:39.821Z [ 6008] [v6.0.457.0] INFO  Starting update
    2019-11-29T14:36:48.267Z [ 6400] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  =========================
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  =========================
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  Set process security...
    2019-11-29T14:39:40.763Z [ 1896] [v6.0.457.0] INFO  Initialising module...
    2019-11-29T14:40:15.352Z [10544] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-29T14:40:15.373Z [10544] [v6.0.457.0] INFO  Starting update
    2019-11-29T14:44:40.803Z [ 3284] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    2019-11-29T14:45:29.396Z [ 3284] [v6.0.457.0] INFO  Scheduler thread is exiting
    2019-11-29T14:46:03.957Z [ 5212] [v6.0.457.0] INFO  =========================
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  Sophos Update Service is starting.
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  AutoUpdate version      : 6.0.457.0
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  susvc version           : 6.0.457.0
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  Build                   : 20190305153955-cc9859573c89e2c31e556771aee9d7ecc80fab0f
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  =========================
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  Set process security...
    2019-11-29T14:46:03.958Z [ 5212] [v6.0.457.0] INFO  Initialising module...
    2019-11-29T14:47:37.572Z [ 5568] [v6.0.457.0] INFO  Updating module set to SophosUpdate.exe
    2019-11-29T14:47:37.589Z [ 5568] [v6.0.457.0] INFO  Starting update
    2019-11-29T14:51:04.562Z [ 6100] [v6.0.457.0] INFO  Startup delay expired; ready for first update
    
    SophosUpdate.log
    2019-11-29T14:48:10.545Z [16056] [v6.0.457.0] INFO  [I19463] Syncing product hmpa_data LATEST path=hmpa
    2019-11-29T14:48:10.576Z [16056] [v6.0.457.0] INFO  [I19463] Syncing product hmpa_data LATEST path=hmpa64
    2019-11-29T14:48:10.581Z [16056] [v6.0.457.0] INFO  [I19463] Syncing product IDE571 LATEST path=savxp
    2019-11-29T14:48:11.317Z [16056] [v6.0.457.0] INFO  [I19463] Syncing product IDE572 LATEST path=savxp
    2019-11-29T14:48:11.600Z [16056] [v6.0.457.0] INFO  [I19463] Syncing product IDE573 LATEST path=savxp
    2019-11-29T14:48:11.768Z [16056] [v6.0.457.0] INFO  Removing orphan products.
    2019-11-29T14:48:11.768Z [16056] [v6.0.457.0] INFO  No orphan products detected.
    2019-11-29T14:48:11.772Z [16056] [v6.0.457.0] INFO  Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:48:11.780Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:48:11.781Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 7e11864dee6d66b402ffd8c898d80a6d6b15f54f6804e834e2d303b3f86bf85a.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Verified state file can be loaded.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Last update failed: forcing full decode.
    2019-11-29T14:48:11.782Z [16056] [v6.0.457.0] INFO  Beginning decode
    2019-11-29T14:48:20.242Z [16056] [v6.0.457.0] INFO  WindowsCloudNextGen: decode complete
    2019-11-29T14:48:25.724Z [16056] [v6.0.457.0] INFO  WindowsCloudNextGen: downloaded suite version: 11.6.307, display version: 2.4.1
    2019-11-29T14:48:25.725Z [16056] [v6.0.457.0] INFO  WindowsCloudClean: decode complete
    2019-11-29T14:48:31.155Z [16056] [v6.0.457.0] INFO  WindowsCloudClean: downloaded suite version: 1.0.42, display version: empty
    2019-11-29T14:48:31.155Z [16056] [v6.0.457.0] INFO  WindowsCloudAV: decode complete
    2019-11-29T14:48:36.682Z [16056] [v6.0.457.0] INFO  WindowsCloudAV: downloaded suite version: 11.6.106, display version: 10.8.3.441
    2019-11-29T14:48:36.682Z [16056] [v6.0.457.0] INFO  WindowsCloudEncryption: decode complete
    2019-11-29T14:48:42.265Z [16056] [v6.0.457.0] INFO  WindowsCloudEncryption: downloaded suite version: 1.20.70, display version: 2.0.70
    2019-11-29T14:48:42.265Z [16056] [v6.0.457.0] INFO  WindowsCloudHitmanProAlert: decode complete
    2019-11-29T14:48:47.761Z [16056] [v6.0.457.0] INFO  WindowsCloudHitmanProAlert: downloaded suite version: 1.0.375, display version: 2.0.15.2
    2019-11-29T14:48:51.426Z [16056] [v6.0.457.0] INFO  Saving state.
    2019-11-29T14:48:51.426Z [16056] [v6.0.457.0] INFO  Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 7e11864dee6d66b402ffd8c898d80a6d6b15f54f6804e834e2d303b3f86bf85a.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Verified state file can be loaded.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Installing products.
    2019-11-29T14:48:51.445Z [16056] [v6.0.457.0] INFO  Skipped installation of component 0253775E-970D-4876-959C-21B422420E5A 1.2.23
    2019-11-29T14:48:51.454Z [16056] [v6.0.457.0] INFO  Skipped installation of component 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.3.26
    2019-11-29T14:48:51.470Z [16056] [v6.0.457.0] INFO  Skipped installation of component 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 6.0.457.457
    2019-11-29T14:48:51.470Z [16056] [v6.0.457.0] INFO  Skipped installation of component 243DECCD-8080-410D-A45F-77F2182715EE 1.8.0.37
    2019-11-29T14:48:51.487Z [16056] [v6.0.457.0] INFO  Skipped installation of component 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.7.14.40.40
    2019-11-29T14:48:51.490Z [16056] [v6.0.457.0] INFO  Skipped installation of component 3799FB3E-808A-4F7D-AC6A-0C74F931C386 4.10.423.0
    2019-11-29T14:48:51.490Z [16056] [v6.0.457.0] INFO  Skipped installation of component 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.1.0.33
    2019-11-29T14:48:51.514Z [16056] [v6.0.457.0] INFO  Skipped installation of component 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 3.8.6.1
    2019-11-29T14:48:51.529Z [16056] [v6.0.457.0] INFO  Skipped installation of component 591706A7-9603-4255-A65F-EA49BB11E8AC 1.5.15.0
    2019-11-29T14:48:51.535Z [16056] [v6.0.457.0] INFO  Skipped installation of component 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.7.452.0
    2019-11-29T14:48:51.539Z [16056] [v6.0.457.0] INFO  Skipped installation of component 70FDD40E-986A-44E5-9620-2B894A06702A 1.2.13
    2019-11-29T14:48:51.539Z [16056] [v6.0.457.0] INFO  Skipped installation of component 7F682906-6E49-481B-89C5-2DCA36720F4F 2.4.3.2
    2019-11-29T14:48:51.556Z [16056] [v6.0.457.0] INFO  Skipped installation of component 8087796B-2289-4897-98A5-58FF23DAAFD0 1.8.1555.0
    2019-11-29T14:48:51.556Z [16056] [v6.0.457.0] INFO  Skipped installation of component CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.1.0.0
    2019-11-29T14:48:51.575Z [16056] [v6.0.457.0] INFO  Skipped installation of component SDU RECOMMENDED
    2019-11-29T14:48:51.579Z [16056] [v6.0.457.0] INFO  Installing component E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:48:51.603Z [16056] [v6.0.457.0] INFO  Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\appfeed_manifest.dat
    2019-11-29T14:48:51.620Z [16056] [v6.0.457.0] INFO  Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\manifest.dat
    2019-11-29T14:49:03.220Z [16056] [v6.0.457.0] INFO  Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\crt\manifest.dat
    2019-11-29T14:49:03.683Z [16056] [v6.0.457.0] INFO  Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\SAVCFG\savcfg.manifest.dat
    2019-11-29T14:49:03.703Z [16056] [v6.0.457.0] INFO  Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\savcontrol\savcontrol.manifest.dat
    2019-11-29T14:49:03.711Z [16056] [v6.0.457.0] INFO  Setup path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll.
    2019-11-29T14:49:03.711Z [16056] [v6.0.457.0] INFO  Trying to load setup.dll of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.721Z [16056] [v6.0.457.0] INFO  Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll.
    2019-11-29T14:49:03.721Z [16056] [v6.0.457.0] INFO  Trying interface IProductSetup2 of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] WARN  IProductSetup2 threw exception Could not create instance.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Creating CProductConfig interface.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Trying interface IProductSetup of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Successfully established interface IProductSetup.
    2019-11-29T14:49:39.203Z [16056] [v6.0.457.0] INFO  Reboot state: 0
    2019-11-29T14:49:39.203Z [16056] [v6.0.457.0] WARN  Failed to install product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:39.210Z [16056] [v6.0.457.0] INFO  Saving intermediate state after installing E17FE03B-0501-4aaa-BC69-0129D965F311
    2019-11-29T14:49:39.210Z [16056] [v6.0.457.0] INFO  Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:49:39.219Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 7e11864dee6d66b402ffd8c898d80a6d6b15f54f6804e834e2d303b3f86bf85a.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:49:39.220Z [16056] [v6.0.457.0] INFO  Verified state file can be loaded.
    2019-11-29T14:49:39.244Z [16056] [v6.0.457.0] INFO  SophosUpdate has completed with the result 4.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 0253775E-970D-4876-959C-21B422420E5A to 4419e44dc9e808c017ecad8946d823f786fc5d7fea7ea7eacd05e57429269445.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1129226C-32AB-4B72-85E1-A9CC8DFBC859 to b2748955b2ef3acda846e397421f6873b739564c7defc575cf2de6bad2cec5fb.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to a97b1691e77c8c472b24163c967a732ac8bb3817359ac37cf7f728575a9f6e00.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 243DECCD-8080-410D-A45F-77F2182715EE to 855adc2508b300ffb46a07831bbf6a7380a2d4be3feac577f935145727610d6d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 to 75e1158eeb35ae0a34bfb83287c661df5988040ec94ece188c8e759d71546d6b.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3799FB3E-808A-4F7D-AC6A-0C74F931C386 to d8eb11c1b097af8b17cc321a3ed07662a2656b2bbda2c22dbc772ff58f7831fd.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 6fffe881696024f809c6903993ae9662af7f21e01a8843fd3c90bd576a89933d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 3D8DC0A9-7F42-4CD5-AA7B-CF29296E7789 to 00e4824add5297db1a6be53f00eb70e4a7dafe4ca6dd41fec5633d95f34d2b16.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 591706A7-9603-4255-A65F-EA49BB11E8AC to 07264e29ef60e92f74def50463bad1bdc300aeeca1bf9cac43e0cb7c5c3880b1.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 to 2514f884247ef6fe212fc68e1aa75fb23816d5d4b0733def2fa49f167b71d72e.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 70FDD40E-986A-44E5-9620-2B894A06702A to a1d6309c012da91dd6d720658a32c539b2180b697c725c4b8f367a427b3e9437.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 7F682906-6E49-481B-89C5-2DCA36720F4F to 15da54a15af45a9e8341b01da63e7fa3746502e64f4f4fe328b1d0c711c5285d.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for 8087796B-2289-4897-98A5-58FF23DAAFD0 to b01addcdc0c3434ebea1f4c31eaffd0307c2b09a0073564d5604992ca133a5a2.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for CD297D6B-58A5-474F-8A0D-0A15803B8B50 to d2f7e30c3985ff782c1ca45dfd0185677483c715936a9aeacd372cdc24e88d88.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 7e11864dee6d66b402ffd8c898d80a6d6b15f54f6804e834e2d303b3f86bf85a.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set instld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Set downld thumbprint for SDU to d72a56d2c87182ae836bfaebc0401ff1efa303bf80e27ad0061fb14c274ee8f2.
    2019-11-29T14:49:40.249Z [16056] [v6.0.457.0] INFO  Verified state file can be loaded.
    2019-11-29T14:49:40.285Z [16056] [v6.0.457.0] INFO  SophosUpdate is exiting.
    
    alc.log
    0x4 SophosUpdate 0x32 0x2e4c 0x1 0x6 0x1bac 0x5dde599d
    0x4 Update 0x32 0x2e4c 0x1 0x55 0x1bac 0x5dde59a7 EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x2e4c 0x1 0x52 0x1bac 0x5dde59d8
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 sed64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 sau
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 uninstaller64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 hmpa64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 mcsep
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 shs
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 clean64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 ui64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 sme64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 esh64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 ntp64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 efw64
    0x4 Install 0x32 0x2e4c 0x1 0x53 0x1bac 0x5dde59d9 sdu
    0x4 Install 0x32 0x2e4c 0x1 0x68 0x1bac 0x5dde59d9 sse64
    0x4 Install 0x32 0x2e4c 0x1 0x4d 0x1bac 0x5dde59de sse64
    0x4 Install 0x32 0x2e4c 0x1 0x2e 0x1bac 0x5dde59de
    0x4 Install 0x32 0x2e4c 0x1 0x68 0x1bac 0x5dde59de sfs64
    0x4 Install 0x32 0x2e4c 0x1 0x2e 0x1bac 0x5dde59e3
    0x4 Install 0x32 0x2e4c 0x1 0x68 0x1bac 0x5dde59e3 savxp
    0x4 Install 0x32 0x2e4c 0x1 0x2d 0x1bac 0x5dde5a0a savxp
    0x4 Install 0x32 0x2e4c 0x1 0x54 0x1bac 0x5dde5a0a
    0x4 SophosUpdate 0x32 0x2e4c 0x1 0x4c 0x1bac 0x5dde5a0a
    0x4 SophosUpdate 0x32 0x3174 0x1 0x6 0x3f6c 0x5dde5bcf
    0x4 Update 0x32 0x3174 0x1 0x55 0x3f6c 0x5dde5bd8 EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x3174 0x1 0x52 0x3f6c 0x5dde5c00
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sse64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sed64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sau
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 uninstaller64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 hmpa64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 mcsep
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 shs
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 clean64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sfs64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 ui64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sme64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 esh64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 ntp64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 efw64
    0x4 Install 0x32 0x3174 0x1 0x53 0x3f6c 0x5dde5c00 sdu
    0x4 Install 0x32 0x3174 0x1 0x68 0x3f6c 0x5dde5c00 savxp
    0x4 Install 0x32 0x3174 0x1 0x2d 0x3f6c 0x5dde5c25 savxp
    0x4 Install 0x32 0x3174 0x1 0x54 0x3f6c 0x5dde5c25
    0x4 SophosUpdate 0x32 0x3174 0x1 0x7b 0x3f6c 0x5dde5c25
    0x4 SophosUpdate 0x32 0xa9c 0x1 0x6 0x36c 0x5dde5f1a
    0x4 Update 0x32 0xa9c 0x1 0x55 0x36c 0x5dde5f2e EndpointSecurityandControl Sophos
    0x4 Update 0x32 0xa9c 0x1 0x52 0x36c 0x5dde5f9c
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5f9c uninstaller64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5f9c
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5f9c sed64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5f9f
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5f9f mcsep
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fa3
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fa3 sse64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fa8
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fa8 sfs64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fad
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fad shs
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fb1
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fb1 clean64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fb5
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fb5 ui64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fbb
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fbb sme64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fbc
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fbc esh64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fbe
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fbe efw64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fbf
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fbf savxp
    0x4 Install 0x32 0xa9c 0x1 0x2d 0x36c 0x5dde5fdf savxp
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fdf sdu
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fe0
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fe0 ntp64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fe5
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fe5 hmpa64
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5fe6
    0x4 Install 0x32 0xa9c 0x1 0x68 0x36c 0x5dde5fe6 sau
    0x4 Install 0x32 0xa9c 0x1 0x2e 0x36c 0x5dde5feb
    0x4 Install 0x32 0xa9c 0x1 0x54 0x36c 0x5dde5feb
    0x4 SophosUpdate 0x32 0xa9c 0x1 0x7b 0x36c 0x5dde5feb
    0x4 SophosUpdate 0x32 0x2ba0 0x1 0x6 0x377c 0x5dde6116
    0x4 Update 0x32 0x2ba0 0x1 0x55 0x377c 0x5dde611e EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x2ba0 0x1 0x52 0x377c 0x5dde613f
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sse64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sed64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sau
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 uninstaller64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 mcsep
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 shs
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 clean64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sfs64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 ui64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sme64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 esh64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 ntp64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 efw64
    0x4 Install 0x32 0x2ba0 0x1 0x53 0x377c 0x5dde6140 sdu
    0x4 Install 0x32 0x2ba0 0x1 0x68 0x377c 0x5dde6140 savxp
    0x4 Install 0x32 0x2ba0 0x1 0x2d 0x377c 0x5dde6161 savxp
    0x4 Install 0x32 0x2ba0 0x1 0x68 0x377c 0x5dde6161 hmpa64
    0x4 Install 0x32 0x2ba0 0x1 0x2e 0x377c 0x5dde6161
    0x4 Install 0x32 0x2ba0 0x1 0x54 0x377c 0x5dde6161
    0x4 SophosUpdate 0x32 0x2ba0 0x1 0x7b 0x377c 0x5dde6161
    0x4 SophosUpdate 0x32 0x3ca4 0x1 0x6 0x3c08 0x5dde6289
    0x4 Update 0x32 0x3ca4 0x1 0x55 0x3c08 0x5dde629c EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x3ca4 0x1 0x52 0x3c08 0x5dde630f
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde630f uninstaller64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6310
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6310 sed64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6312
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6312 mcsep
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6316
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6316 sse64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6319
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6319 sfs64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde631f
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde631f shs
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6322
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6322 clean64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6326
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6326 ui64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde632d
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde632d sme64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde632e
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde632e esh64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde632f
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde632f efw64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6330
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6330 savxp
    0x4 Install 0x32 0x3ca4 0x1 0x2d 0x3c08 0x5dde6350 savxp
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6350 sdu
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6351
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6351 ntp64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6355
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6355 hmpa64
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde6356
    0x4 Install 0x32 0x3ca4 0x1 0x68 0x3c08 0x5dde6356 sau
    0x4 Install 0x32 0x3ca4 0x1 0x2e 0x3c08 0x5dde635b
    0x4 Install 0x32 0x3ca4 0x1 0x54 0x3c08 0x5dde635b
    0x4 SophosUpdate 0x32 0x3ca4 0x1 0x7b 0x3c08 0x5dde635b
    0x4 SophosUpdate 0x32 0x3d58 0x1 0x6 0x2b0c 0x5dde6486
    0x4 Update 0x32 0x3d58 0x1 0x55 0x2b0c 0x5dde648c EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x3d58 0x1 0x52 0x2b0c 0x5dde64ac
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sse64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sed64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sau
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac uninstaller64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac hmpa64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac mcsep
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac shs
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac clean64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sfs64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac ui64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sme64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac esh64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac ntp64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac efw64
    0x4 Install 0x32 0x3d58 0x1 0x53 0x2b0c 0x5dde64ac sdu
    0x4 Install 0x32 0x3d58 0x1 0x68 0x2b0c 0x5dde64ac savxp
    0x4 Install 0x32 0x3d58 0x1 0x2d 0x2b0c 0x5dde64ce savxp
    0x4 Install 0x32 0x3d58 0x1 0x54 0x2b0c 0x5dde64ce
    0x4 SophosUpdate 0x32 0x3d58 0x1 0x7b 0x2b0c 0x5dde64ce
    0x4 SophosUpdate 0x32 0x4370 0x1 0x6 0x439c 0x5ddfade0
    0x4 Update 0x32 0x4370 0x1 0x55 0x439c 0x5ddfaded EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x4370 0x1 0x52 0x439c 0x5ddfae1c
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sse64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sed64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sau
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c uninstaller64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c hmpa64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c mcsep
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c shs
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c clean64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sfs64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c ui64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sme64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c esh64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c ntp64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c efw64
    0x4 Install 0x32 0x4370 0x1 0x53 0x439c 0x5ddfae1c sdu
    0x4 Install 0x32 0x4370 0x1 0x68 0x439c 0x5ddfae1c savxp
    0x4 Install 0x32 0x4370 0x1 0x2d 0x439c 0x5ddfae43 savxp
    0x4 Install 0x32 0x4370 0x1 0x54 0x439c 0x5ddfae43
    0x4 SophosUpdate 0x32 0x4370 0x1 0x7b 0x439c 0x5ddfae43
    0x4 SophosUpdate 0x32 0x1a40 0x1 0x6 0x42c4 0x5ddfeba4
    0x4 Update 0x32 0x1a40 0x1 0x6b 0x42c4 0x5de015e6 EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x1a40 0x1 0x52 0x42c4 0x5de015e8
    0x4 SophosUpdate 0x32 0x1a40 0x1 0x7b 0x42c4 0x5de015e8
    0x4 SophosUpdate 0x32 0x3278 0x1 0x6 0x4130 0x5de12dcf
    0x4 Update 0x32 0x3278 0x1 0x55 0x4130 0x5de12deb EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x3278 0x1 0x52 0x4130 0x5de12ea1
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea1 sse64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea1 sed64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea1 sau
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea1 uninstaller64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 mcsep
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 shs
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 clean64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 sfs64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 ui64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 sme64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 esh64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 ntp64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 efw64
    0x4 Install 0x32 0x3278 0x1 0x53 0x4130 0x5de12ea2 sdu
    0x4 Install 0x32 0x3278 0x1 0x68 0x4130 0x5de12ea2 savxp
    0x4 Install 0x32 0x3278 0x1 0x2d 0x4130 0x5de12ec4 savxp
    0x4 Install 0x32 0x3278 0x1 0x68 0x4130 0x5de12ec5 hmpa64
    0x4 Install 0x32 0x3278 0x1 0x2e 0x4130 0x5de12ec5
    0x4 Install 0x32 0x3278 0x1 0x54 0x4130 0x5de12ec5
    0x4 SophosUpdate 0x32 0x3278 0x1 0x7b 0x4130 0x5de12ec5
    0x4 SophosUpdate 0x32 0x3eb4 0x1 0x6 0x3eb8 0x5de12f8a
    0x4 Update 0x32 0x3eb4 0x1 0x55 0x3eb8 0x5de12f99 EndpointSecurityandControl Sophos
    0x4 Update 0x32 0x3eb4 0x1 0x52 0x3eb8 0x5de12fd3
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sse64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sed64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sau
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 uninstaller64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 hmpa64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 mcsep
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 shs
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 clean64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sfs64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 ui64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sme64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 esh64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 ntp64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 efw64
    0x4 Install 0x32 0x3eb4 0x1 0x53 0x3eb8 0x5de12fd3 sdu
    0x4 Install 0x32 0x3eb4 0x1 0x68 0x3eb8 0x5de12fd3 savxp
    0x4 Install 0x32 0x3eb4 0x1 0x2d 0x3eb8 0x5de13003 savxp
    0x4 Install 0x32 0x3eb4 0x1 0x54 0x3eb8 0x5de13003
    0x4 SophosUpdate 0x32 0x3eb4 0x1 0x7b 0x3eb8 0x5de13003
    

  • In reply to Samuel Anderson-Burrell:

    Hi Samuel,

     

    Here is the error, please check your Firewall the Sophos Domains are whitelisted from the Firewall and allowed via proxy if you are using a Proxy server. 

     

    2019-11-27T11:09:34.8668259Z INFO : Opening connection to dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
    2019-11-27T11:09:34.8678213Z INFO : Sending request for connection confirmation through potential proxy
    2019-11-27T11:09:34.8678213Z INFO : Request content size: 0
    2019-11-27T11:09:35.0014633Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
    2019-11-27T11:09:35.0323796Z INFO : Subject certificate failed validation against root CA: SophosCA1
    2019-11-27T11:09:35.0333789Z INFO : Subject certificate failed validation against root CA: SophosCA2
    2019-11-27T11:09:35.0353990Z INFO : Subject certificate failed validation against root CA: Sophos SHA256 MCS Root CA3
    2019-11-27T11:09:35.0363694Z INFO : Subject certificate failed validation against root CA: Sophos SHA256 MCS Root CA4
    2019-11-27T11:09:35.0374079Z ERROR : Failed to validate server cert; terminating HTTP connection.
    2019-11-27T11:09:35.0383652Z ERROR : WinHttpSendRequest failed with certificate check failure and error 12017
    2019-11-27T11:09:35.0394040Z INFO : Failed to connect using proxy '192.168.172.204:8080' with error: WinHttpSendRequest failed: certificate check failure

     

    If that is not the case then please find the Sophos certificate using the Knowledge base article here and see if that is valid and up to date.

    Make sure Windows updates on the device are up to date.

     

  • In reply to SAJ:

    I spoke to my colleague who looks after the firewalls and they said that they added the URL from the error logs into the Sophos Web Appliance, although Sophos was already showing as a trusted site.

     

    I have tried to update endpoint again but still fails. I have tried to reboot the laptop too same msg.

    I have navigated to SSL Certificate, the address it gave me was https://dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/sophos/management/ep

    Opened the link and Sophos Web appliance came up with a msg saying blocked request unable to verify certificate, which from reading the article provided is as its suppose to happen.

    Downloaded the certificate valid from 2017 to 2027. 

    I have tried to update the endpoint again still failing.

  • In reply to Samuel Anderson-Burrell:

    Hi Samuel,

     

    If this issue still exists after certificate updates and there is no windows updates pending, better to open a ticket with support for further investigation. Please create a new ticket, upload the logs and refer this community Link so that an available engineer can assist you further.

  • In reply to Samuel Anderson-Burrell:

    Given:
    2019-11-29T14:49:03.711Z [16056] [v6.0.457.0] INFO  Setup path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll.
    2019-11-29T14:49:03.711Z [16056] [v6.0.457.0] INFO  Trying to load setup.dll of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.721Z [16056] [v6.0.457.0] INFO  Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll.
    2019-11-29T14:49:03.721Z [16056] [v6.0.457.0] INFO  Trying interface IProductSetup2 of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] WARN  IProductSetup2 threw exception Could not create instance.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Creating CProductConfig interface.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Trying interface IProductSetup of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.
    2019-11-29T14:49:03.725Z [16056] [v6.0.457.0] INFO  Successfully established interface IProductSetup.
    2019-11-29T14:49:39.203Z [16056] [v6.0.457.0] INFO  Reboot state: 0
    2019-11-29T14:49:39.203Z [16056] [v6.0.457.0] WARN  Failed to install product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.441.

    is appears that SophosUpdate.exe is loading the setup DLL of SAV to help it install the SAV component.

    As AutoUpdate runs as SYSTEM, do you not have SAV install logs under \windows\temp\ at this time?

    If so, can you attach them?

    Regards,
    Jak