Sophos Central Server: Volume Shadow Copy backups randomly fail


I'm seeing server backups fail more and more frequently due to snapshot technology initialization failures and VSS Writer timeouts.

During the troubleshooting I came across this article: Sophos Central Server: Volume Shadow Copy backups randomly fail

This article describes an issue related to Central Server Core Agent 2.0.2. But it does not detail if it's fixed.

I have a Windows 2019 server Version 1809 that runs Veritas Backup Exec Server Version 20.5 Rev 1188.

I have Sophos Central Intercept X Advanced for Server. Version info:

Sophos Core Agent    2.2.5
Sophos Anti-Virus
Sophos AutoUpdate    6.0.457.457
Sophos Clean
Sophos Endpoint Defense
Sophos Endpoint Firewall
Sophos Endpoint UI
Sophos File Integrity Monitoring
Sophos File Scanner
Sophos Health
Sophos HitmanPro Alert
Sophos Machine Learning Engine    1.1.148
Sophos Management Communications System    4.10.423.0
Sophos Network Threat Protection    1.8.1555.0
Sophos Self Help Tool
Sophos Standalone Engine    1.2.23
Sophos Threat Detection Engine
Sophos Uninstaller

So my questions are:

  1. Is anyone else seeing this issue?
  2. Was this issue ever fixed? and if so, in what version of the Central Server Core Agent?

Thank you :-)