Mac OS 10.15 Catalina Support and Known Issues. Please see KBA 134552, as there are many unavoidable issues in this OS release.
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I'm seeing server backups fail more and more frequently due to snapshot technology initialization failures and VSS Writer timeouts.
During the troubleshooting I came across this article: Sophos Central Server: Volume Shadow Copy backups randomly fail
This article describes an issue related to Central Server Core Agent 2.0.2. But it does not detail if it's fixed.
I have a Windows 2019 server Version 1809 that runs Veritas Backup Exec Server Version 20.5 Rev 1188.
I have Sophos Central Intercept X Advanced for Server. Version info:
Sophos Core Agent 2.2.5Sophos Anti-Virus 10.8.4.227Sophos AutoUpdate 6.0.457.457Sophos Clean 188.8.131.52Sophos Endpoint Defense 184.108.40.206Sophos Endpoint Firewall 220.127.116.11Sophos Endpoint UI 18.104.22.168Sophos File Integrity Monitoring 22.214.171.124Sophos File Scanner 126.96.36.199Sophos Health 188.8.131.52Sophos HitmanPro Alert 184.108.40.2066.466Sophos Machine Learning Engine 1.1.148Sophos Management Communications System 4.10.423.0Sophos Network Threat Protection 1.8.1555.0Sophos Self Help Tool 220.127.116.11Sophos Standalone Engine 1.2.23Sophos Threat Detection Engine 18.104.22.168Sophos Uninstaller 22.214.171.124
So my questions are:
Thank you :-)
Could you please try the workaround provided in the article. There is no ETA as of now of the fix documented in the article to be added into the product as a permanent fix. If you are still facing the issue after performing the steps mentioned in the article, I would advise you to open a support case.
In reply to Shweta:
Thank you for your reply.
The workaround in the article appears to have worked. I will monitor it for a few more days to be sure.