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Endpoint half un-insatlled... now I am just stuck in a loop...
The machine thinks nothing is there...
I can run the Installer again, it performs the 'Pre-Installation' and starts the Download and fails after 20 mins
How does one Remove Sophos Endpoint so I can re-install
I have tried to stop what services are left available and REG Setting for Tamper Protection... still get no where
Sophos Central, Win10 Any help is greatly appreciated
Hi Keiron Crawford
If there are any components left from the older installer, you may check below registry and see if there are any leftovers keys for Sophos Anti-virus or. Please take reg backup before making any changes.
If you can provide installer logs from the temp folder, I can check about the component which is failing to get uninstalled.
As the install is failing due to an uninstall of Sophos Anti-virus failing, could you post the Sophos Anti-Virus Major Uninstall log located in either %temp% or C:\Windows\Temp\? This should help us determine why the uninstall is failing.
In reply to Shweta:
This is the Log file it spits out, by way of note the Log file requested by MEric 'Sophos Anti-Virus Major Uninstall' does not exist
Sophos Anti-Virus Uninstall 2019_09_07_05_18_36Z.log
In reply to Keiron Crawford:
indeed there is never Major in the uninstall log's name, only for Install and Custom Actions. This is the log we're looking for and it shows a 1721 error. Please see this thread, it should help.
In reply to QC:
That did the trick, cheers Christian