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Sophos Endpoint Self Help (ESH) is a tool, which is part of the Central Endpoint, and a process how to do troubleshooting based on these results. The ESH tool identifies issues with the underlying technologies used by the Sophos Endpoint Agent and displays the results in a graphical interface. The technologies covered are
All Central Windows Endpoints have now been updated to version 1.3.23. The ESH tool is part of the warehouse and will be installed and updated automatically. There is no action required.
On each of above pages there is a link to an initial troubleshooting article containing error scenarios and, in most cases, step-by-step instructions to resolve the issue. Those with advanced training and knowledge of Sophos products, operating systems and 3rd party tools may also try the advanced troubleshooting articles.
How to launch the tool:
Alternatively, launch it from the Programs menu. We continuously work on this tool to cover more technologies and add features. Please provide feedback on failures, successes, suggestions for improvements or any other topic, which might help to improve the tool.