Customers are unable to download some files from Sophos.com. We are aware and investigating. We will update as soon as possible.
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We are getting an error on the "Sophos Central account details" screen of the ssvmtool.exe installer. Unknown Error 1: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581) (no proxy).
2017-03-16 13:08:40,834 [ERROR][ControllerValidator.exception]: ValidationException
File "C:\Build\modules\controller\base.py", line 125, in __call__
File "C:\Build\modules\controller\validate.py", line 1416, in op_cloud
ValidationException: Unknown Error 1: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:581)
2017-03-16 13:09:18,046 [INFO][SSVMInstallerWizard.OnWizardCancel]: <class 'gui.credentials.CloudCredentialsPage'>.OnWizardCancel()
We have not seen this issue before, would you mind contacting support so we can investigate further?
Easiest way is to use the link at the bottom on this page.
We are encountering same issue. Was this resolved for you?
In reply to EnergySumm:
Resolved, but do not have decisive resolution. We were missing a couple of the domains on our Sophos firewall in the KB below. Unsure if that resolved, or if it was another GEO/DNS or service issue (I never saw a block on firewall). The installer did eventually proceed.
In reply to Dave Hill:
I've got the same problem like you describe in your post. We're you able to install Sophos VE in the end?
In reply to TijsKeijsers:
I raised a ticket with Sophos and this is what they said:
Hello,I believe the certificate is the one from Sophos Central.
Try browsing to https://central.sophos.com within Internet Explorer on the machine where the SVE installation is being run from. This will cache the certificate on the machine.
Then run the SVE installer and hopefully this error will not be an issue.
Regards,Sophos Technical Support
This did fix the problem.
That did the trick! Thanks