Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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I can't get the SSVM to deploy into my vCenter. Each time I try I get the errors below in the log:
2018-06-20 11:06:47,835 [INFO][ControllerProgress.__updateState]: State of 'esx01.anhc.local' changed to 'Transfer initialised.'2018-06-20 11:06:47,904 [INFO][ControllerProgress.__updateState]: State of 'esx01.anhc.local' changed to 'Starting upload.'2018-06-20 11:06:48,111 [ERROR][SvmInstallIterator.exception]: Failed to deploy SSVM File "C:\Build\modules\controller\execute.py", line 129, in onEsxiHostUpdater File "C:\Build\modules\controller\execute.py", line 167, in deploySVM File "C:\Build\modules\controller\ovfdeployer.py", line 233, in DeployException: Could not find harddisk2018-06-20 11:06:48,112 [ERROR][ControllerProgress.error]: Error: Failed to deploy SSVM: Could not find harddisk2018-06-20 11:06:48,112 [INFO][ControllerProgress.__updateState]: State of 'esx01.anhc.local' changed to 'Error: Failed to deploy SSVM: Could not find harddisk'
I can't seem to find any information on this specific error so I'm looking for some direction in troubleshooting. I tried to call support but I don't have time right now to spend an hour on hold. Even the live chat feature was giving me an ETA of 87 minutes.
I have spoken to the engineering team and they have taken a quick look at the above logs, however we are not really sure what the problem is, they would require more information. Please can you contact support, if you dont wan to stay on hold you can create a ticket here: https://secure2.sophos.com/en-us/support/open-a-support-case/describe-issue.aspx
You wouldn't by chance be trying to install this onto an ESXi 6.7 host would you? This is not currently supported.
In reply to John Lever:
you wouldn't happen to know when 6.7 would be supported?
In reply to larry Blanco:
No idea, I'm afraid. I'm in the same boat and patiently awaiting it. We've had to re-deploy the standard agents in the interim.
Have you contacted support to make sure its not something else and not just due to ESXi 6.7 not being supported?
We are aiming to support 6.7 within the SVE 1.3 release which will be released in Q4.
In reply to MarkToshack:
Yes, we sure did. Examined the logs and could not determine the cause. Once they learned we were on 6.7, we were basically told that it is not supported currently and there was nothing else they could do. Case 8182302
This worked after downloading version 1.3 released in januari
In reply to TijsKeijsers:
Thanks TijsKeijsers for letting us, and the community, know that SVE 1.3 helped fix your problem.