Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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Hi, we have this error, event id 267: An application error was encountered (details: 'On-access scan encountered an error (0x80070005) whilst initializing') on our sharepoint 2013 Farm (WS 2012 R2). How can I solve this error?
Thank for you support
When does this error occur, is it just when the server boots; or is it when trying to configure the On-Access options within the Sophos for Microsoft SharePoint administration console?
In reply to StephenMcKay:
Hi Stephenno boot are related to this events.This happens 3-4 time every days, today:12.11.2018 04:30:2812.11.2018 05:05:2512.11.2018 07:30:20I can't understand whyThanksRegardsFaye
In reply to FayeMüller:
Please can you check the permissions as described in this KBA: https://community.sophos.com/kb/en-us/121734
with the suggested KBA unfortunally the problem is not solved, we have different events:
An application error was encountered (details: 'On-access scan encountered an error (0x80070005) whilst scanning') in file
It's possibile that this events cause problem directly to sharepoint.
Before this I find this evets:
946235191: #960011: Caricamento del programma antivirus completato. Caricato "Sophos", versione 1.
I disable the "on access scan" at the moment.
I think we will need to log a support call to get the full logs (SDU) from the machine.