License expired - what now?

Hello SBIecommunity. My License has now expired, and i just stumped upon that "Maintenance" notice while trying to buy a new one.

I became pretty dependant on SBIE during the last year, and now... what can I do? How do I get a new license?!

  • You have my sympathy. Who in their right mind would ever buy a Sophos product. Wonder if any of the journos are aware of this debacle.

  • Hi RKay,

    Unfortunately, we are still experiencing issues with that system, and there are no buying methods available. Once a license expires, Sandboxie reverts to its free version, which has limited functionality, but can still be used. Find more info in the FAQ_Licensing section, under " Which features are available under the paid version" . 

    Sandboxie status updates will be posted in the below listed thread (you may want to subscribe to it to receive a notification when an update is posted):
    https://community.sophos.com/products/sandboxie/f/sandboxie-forum/112376/sandboxie-status-update-what-happened-to-the-sandboxie-site-and-forums-last-updated-may-22nd

    Regards,

  • In reply to Barb@Sophos:

    As a developer: You cannot tell me, that u are unable to fix a simple licensing system within that time window. In that time, you could have even written a brandnew licensing system - even wih efforts of just 1-2 hours per day.

    This sounds like a cheap 'excuse' - well afaik there is not even an excuse in it.

  • In reply to RKay Kay:

    Hi Rkay,

    I am not a developer, I am tech support and I am just sharing the information I am provided. 

    I will share any updates as soon as I receive them. 

    Regards,

  • In reply to RKay Kay:

    Many people are looking into AppGuard & ReHIPS.

  • Here is what is missing from the responses from Sophos.

    Nowhere have I heard them announce that the problem is just temporary, offer any reassurance to their customers or that they plan to continue normal operations and give any kind of time frame.  It looks to me that management is doing a terrible PR job on this no matter what the problem is.

    Instead they just give what now seems to clearly be a false excuse to stall for time.

    Sounds like either financial trouble and pending bankruptcy or some kind of legal liability problem.

    The fact that they won't just tell you what is going on in a credible and transparent way is ominous.

    Even if they somehow survive this, the Sophos brand is crippled by these actions.

    It's too bad.  Sandboxie is an outstanding program.  Apparently the management isn't nearly as good as the developers (or as good as the customer support referring to the person in this thread who has the unfortunate job to be stuck in the middle of this mess between management and the customers).

    Hopefully, if Sophos goes belly up, they will sell off Sandboxie to someplace that has better management.

  • In reply to Ryan Cruze:

    This Sophos reticence smells like lawyers. "Don't say anything, don't admit anything, don't confirm anything, just tell them we are working on a response. Wear them down. Eventually they will go away."

    They are just another junkware company that has run into trouble. Have you seen their stock price? It has dropped like a rock. They obviously have bigger problems to deal with. And their incompetence doesn't inspire much confidence.

    Sophos has heavily damaged, if not totally destroyed the good will Sandboxie had with thousands of users.  I doubt they could find a buyer for it now. 

  • In reply to Bite Me1:

    I'm sorry for my lack of response.  While the issues previously outlined are temporary, they are not short term issues.  While I don't have any more information or an updated timeline to share with you I'm hoping to have some good news to share soon.  

    For those of you who need new licenses unfortunately that is simply not an option now nor will it be in the short term.  I understand this is not the answer you want to hear, but hopefully it helps you if you are looking at alternate options.  

  • In reply to Seth Geftic:

    More BS from Sophos

  • In reply to Seth Geftic:

    Seth Geftic
    I'm hoping to have some good news to share soon

     

    I think all people want to know is do you intend to support S.B for the future long time or are you going to discontinue the product. It's a very simple question and could easily be answered. People respect honesty.Also if you have stopped selling licences what have you to lose by being upfront.

    The lack clarity makes me believe you don't actually know the answer, kind regards

  • In reply to Seth Geftic:

    Seth Geftic

    I'm sorry for my lack of response.  While the issues previously outlined are temporary, they are not short term issues.  While I don't have any more information or an updated timeline to share with you I'm hoping to have some good news to share soon.  

    Don't apologize. We expected another Sophos non-response response anyway. The only good news you could give us would be that someone else is taking over Sandboxie.

  • In reply to Seth Geftic:

    Seth Geftic

    I'm sorry for my lack of response.  While the issues previously outlined are temporary, they are not short term issues.  While I don't have any more information or an updated timeline to share with you I'm hoping to have some good news to share soon.  

    For those of you who need new licenses unfortunately that is simply not an option now nor will it be in the short term.  I understand this is not the answer you want to hear, but hopefully it helps you if you are looking at alternate options.   

     

    I'm glad to hear the issues outlined are at-least considered "temporary", which implies that perhaps there's some-remote-chance that Sandboxie will be sold again in the future.  At the same time it's quite disheartening that it seems Sophos has no (or limited) business interest in Sandboxie.  It's quite a unique product that you have, of which you have the ONLY of its kind on the market.  (literally, at least in the Windows space)

     

    I tend to follow RKay's view on this (as a developer) in that the most important thing to any business is keeping products selling if they intend a future for them..  Perhaps I'm reading too far into your response, though yes, it does help us as far as an answer goes -- I will seek alternatives (moving away from Sandboxie) such as full-blown disposable VM's (e.g, Linux + remote X11) for mail, web, and everything else we've used Sandboxie for in the past.