Licence key after radical laptop repair (multiple parts replaced)

Question

Hi Sandboxie, 
 
 My laptop was recently repaired which ended up being most of the internals of the laptop, motherboard, harddrive and screen (it had a lot of issues and was a refurb). The Dell engineer then installed a new copy of win10. 
 I have a 5 user licence and I don't know how to deal with this. In the first place because I don't know which key I used on this laptop, and 2ndly because I'm assuming that just entering the same key will not be recognised due to the change in internals of the laptop. 
 What should I do?

Barb@Sophos · Accepted Answer

Hi Francis, 
 To transfer your license to another computer, please follow these steps: 
 Open Sandboxie Control >> Help >> Register Sandboxie Click &ldquo;OK&rdquo; Click on &ldquo;Clear license information&rdquo; After that, you can re-activate the key on another computer that you own. 
 If you don't know what keys you used, then I recommend you perform the steps and all of your 5 computers, and then re-activate each (while tracking down which key was used for each of them) 
 For further assistance regarding licensing, please email support@sandboxie.com 
 Thank you!

Barb@Sophos · Answer

Hi Francis, 
 If you don't have access to the computer, you can't deactivate (nor use) Sandboxie. So you can re-use that license as needed. 
 For additional assistance, please email support@sandboxie.com 
 Thank you!