Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
We'd love to hear about it! Click here to go to the product suggestion community
My laptop was recently repaired which ended up being most of the internals of the laptop, motherboard, harddrive and screen (it had a lot of issues and was a refurb). The Dell engineer then installed a new copy of win10.
I have a 5 user licence and I don't know how to deal with this. In the first place because I don't know which key I used on this laptop, and 2ndly because I'm assuming that just entering the same key will not be recognised due to the change in internals of the laptop.
What should I do?
To transfer your license to another computer, please follow these steps:
Open Sandboxie Control >> Help >> Register Sandboxie Click “OK”Click on “Clear license information”After that, you can re-activate the key on another computer that you own.
If you don't know what keys you used, then I recommend you perform the steps and all of your 5 computers, and then re-activate each (while tracking down which key was used for each of them)
For further assistance regarding licensing, please email email@example.com
In reply to Barb@Sophos:
Thanks for the reply. That would work if I had access to the original install, but the laptop motherboard has been replaced and the system re-installed from scratch.
I suppose the question is similar to "how to unregister for a stolen computer". Is there a way?
In reply to Francis George:
If you don't have access to the computer, you can't deactivate (nor use) Sandboxie. So you can re-use that license as needed.
For additional assistance, please email firstname.lastname@example.org