Dear Sophos I'm very sorry...

I work for and am a influencer and approver for a multi million dollar company with thousands of employees and endpoints. I was actually changing my mind for the positive about you as a company after the fiasco that was your AV and web filtering appliances many years ago. These acquisitions you have made seemed to make your product better.. Demos you have provided us looked decent and while I feel the pricing was a bit much you were in the consideration.. But after seeing the total mess you have made of SBIE and lack of caring or honest and timely answers there is just no way I can suggest our company move forward with the purchase of your product. I'm sure you won't feel the ~500K bump in the road your losing but I feel like I'd be putting my company at risk with you based on the actions or lack of actions I see here. I'll be sure and let your sales guys know "I'm working on it", for the next few months.  I'd be surprised if this post lasts long but hey censorship for things we don't like!

  • In reply to Seth Geftic:

    This is the most crazy thread I've ever read in my whole life. Sandboxie basically dies for 6 months with little to no development, and it's 100% a technical problem? If this had been something stupid like a trademark issue, it would have sucked but it would have been explainable. Instead it's just going to be a stock answer like "It took more time to restore the servers than we thought it would"?

  • In reply to John Smith18:

    I agree is is highly bizarre for a product to be withdrawn from the market in this way.  Even more so if litigation is NOT involved, which we are told it is not.  We'll have to wait and see.  I have noticed that, by the process of elimination, there is a certain possibility that has not been ruled out.  So we shall see.

    If it actually does have something to do with a server problem I will suggest this as a story line for a remake of a Twilight Zone episode.

    I do wish whatever Sandboxie staff is caught in the middle of this well.  It can't be an easy situation for them.

  • In reply to Seth Geftic:

    I'd like to read something amazing, but will doubtless be disappointed by the pathetic.

  • In reply to Seth Geftic:

    Tick, tick, tick...

  • In reply to henry g:

    Angry It's Wednesday. Not even a sorry. Pathetic!

  • In reply to henry g:

    I am sorry, and we are sorry.  We are working on this behind the scenes and are close to the announcement.  As I've stated before the server issue was the initial problem, but the causes for the delay are non-technical.  

  • In reply to Seth Geftic:

    Thank you, apology accepted.  Please keep us updated.

  • In reply to Seth Geftic:

    Why did you make this forum private? I used to read it without having to log in, but now I have to log in just to read it. This is ridiculous. Not that I really believe anymore there's any hope for Sandboxie seeing how you're treating your customers, including myself. Right now I'm just curious to see how Sandboxie is going to die, do you really want to make that hard too? I love drama, let me have some fun.

    At this point the only reason I can think why you'd not publicly tell Sandboxie is discontinued might be because people have active licenses and you don't want to refund the users who just bought a license or avoid legal actions from those users. But this is just my theory. Like I said, I love drama.

  • In reply to Vivaldo Sagese:

    I have a hunch what is going on and I don't think "discontinued" is it (although who knows).

    Whatever the explanation, I am shocked at how poorly it was handled by a company of this size that should have far better expertise in handling this sort of thing (or any sort of thing for that matter).  Especially if it is what I think it is.

    I don't want to say any more since I'm hoping for the best.

  • In reply to Ryan Cruze:

    "I don't want to say any more since I'm hoping for the best."

    Such a tease!

  • In reply to bs1:

    I found this link in another thread which I didn't read before.

    https://www.sophos.com/en-us/lp/invincea.aspx

    My guess wasn't that wrong then. I don't think they'd treat Sandboxie differently. If they were to sell it, who'd actually buy an old piece of software like Sandboxie? With all the Windows updates at this point is worth writing it from scratch probably. And I don't know if the brand name has any value.

  • In reply to Vivaldo Sagese:

    Ok, this is has gotten ridiculous - and your post is a flat out lie.  There was no making the forum private.  I had to log in just to be able to reply, yet I read it just fine and was NOT a private forum.  Matter of fact, I've been following this afterbirth of a post for weeks without logging in to read the abomination.

     

    The entitlement is beyond out of control with some of you about this product, which was not a surprise that this was an 'as-is' software to begin with, yet you are putting it in a production environment?  That's your stupid mistake.  Now you can live with it.

     

    The original poster - if they are a decision maker for that big of a company - I feel sorry for your company, and you should be ashamed for how badly your post presents yourself.  Grammatical errors, spelling is horrible, no absolute thought at all about the product, it was just a rush to hurry up and bash Sophos.  I can't think of one single person who would represent themselves like that, if you do in fact actually speak the truth about what you do.  It's no wonder you left your company name out of things. 

     

    By the way, I have also bashed on Sophos about some of the really dumb decisions and things that have happened, and by no means a 'fanboi' for the company but you people really take it to another level.

  • In reply to Amodin:

    Amodin
    your post is a flat out lie.  There was no making the forum private.  I had to log in just to be able to reply, yet I read it just fine

    Oh, that's a good news. I tested and you're correct, the forum is not private ANYMORE. How you give people no benefit of the doubt is ridiculous instead. Why would I have to lie about something everyone who's reading can check easily?

    Amodin
    The original poster [...] Grammatical errors, spelling is horrible

    We've come to this now? Since when that makes someone's point less valid?

    Stop being a shill. Insulting and trying to discredit people won't change anything. People are mad for many reasons. Personally I'm not mad if they discontinue the Sandboxie, I don't expect a company to support a product forever. But I don't like their lack of transparency. I'm paying for the software and I expect updates. If they're not going to update it anymore, they have to say it. Sandboxie has builtin support for hundreds of programs, but now they officially provide support only for literally a handful of programs, that's something not easy to accept for me either.

  • In reply to Seth Geftic:

    I have been a customer of Sandboxie since 2011 and used it ever since. Sadly, I have been following this fiasco here lurking and facepalming. Now I couldn't lurk anymore and check the forum for news without registering, which at this point feels like another failure move to put a curtain on the situation from the company currently behind the product.

    I don't want to sound mean, but this whole fiasco is a 101 guide how to handle difficult situations extremely poorly.

    You, as a company and who are currently behind Sandboxie, have the rights to the product that many like to use and pay for. Few things that would be direly needed at Sophos:

    1) Have someone engage with the customers and community who knows PR, khows how to handle difficult situations and has experience at communications. No actual news, dates that don't hold up, empty promises on fixes (getting closer to half half a year just repeating and not delivering), actual transparency (even a bit, there's no need to spill out business secrets), even something to earn the trust back on how to recover from the initial situation. At this point, while I hope Sandboxie recovers, I'm not sure I even trust how the Sandboxie performs anymore after seeing the competence with this situation. Which leads to...

    2) Software development and management competence. I'm sure the people working there are nice and hard working. Perhaps they are competent too. We can't know that from the outside and because the 1) comms have failed, it also forces me to question the whole competence. I hope you still prove me wrong!

    I guess those sum up most of my feelings about this. I didn't mean to post here, but I was forced to register to read here, so might as well post then. At least now you are making more of your customers engage with you. I hope it's an honest two way discussion.

  • In reply to bs1:

    :)

    I have no special information that everyone else doesn't have, all I have is a hunch.  But in case the hunch is right I don't want to say anything unhelpful or counterproductive.  Ther'll be plenty of time for that if it turns out to be something deplorable.