Dear Sophos I'm very sorry...

I work for and am a influencer and approver for a multi million dollar company with thousands of employees and endpoints. I was actually changing my mind for the positive about you as a company after the fiasco that was your AV and web filtering appliances many years ago. These acquisitions you have made seemed to make your product better.. Demos you have provided us looked decent and while I feel the pricing was a bit much you were in the consideration.. But after seeing the total mess you have made of SBIE and lack of caring or honest and timely answers there is just no way I can suggest our company move forward with the purchase of your product. I'm sure you won't feel the ~500K bump in the road your losing but I feel like I'd be putting my company at risk with you based on the actions or lack of actions I see here. I'll be sure and let your sales guys know "I'm working on it", for the next few months.  I'd be surprised if this post lasts long but hey censorship for things we don't like!

  • Be sure to tell them that your decision authorising server is under reconstruction, and it may be some time fixing!!!

  • Why are you apologizing to a company that has done nothing but lie and show total disregard for the customer as well as massive incompetence? No one in their right mind should be recommending Sophos to a business. Not only will you get fired, but your career could be ruined. Maybe even sued.

  • Blarg42-  I am sorry you perceive us and not caring or not being honest, that is certainly not our intention, nor the way we want to ever come across. The lack of clear answers for Sandboxie have mostly been because I have not always had clear answer to give. Perhaps we have been overly cautious with our communication rather than share incorrect information, and for that I apologize.  

    We are working to resolve the Sandboxie situation and hope to have good news to announce soon. I was hoping to post the announcement last week but there are still some thing we have to sort out on our end before that is possible.

  • In reply to Seth Geftic:

    Seth Geftic
    I was hoping to post the announcement last week but there are still some thing we have to sort out on our end before that is possible.

    It's great that you are working on resolving the issue. Why did it take 4 months, though? With a net income of $66m and ~3319 employees you'd think you'd have the forum up and running in a week.

  • In reply to John Smith18:

    The technical issues were more significant than a quick fix, but there were non-technical issues that have impacted the timeline as well. I can go into more detail when we post our next official update. 

  • In reply to Seth Geftic:

    Non-technical issues like how to get round all the lies that been told?

  • I fully agree, I work as a consultant and seeing how this works out my only recomendation if somebody thinks about a Sophos product right now could be run. I have no idea what they are doing in the background but if somebody writes a book about anti marketing this deserves a chapter. Things can go wrong, I write code, I understand that but letting your customers hang like that is shameful. I right now for like a week get a message that my sandboxie is expiring on friday and still after month no way to renew. And yes even how they handle it right now I actually would have renewed it because its part of some automated test scripts I use. So come friday after month of waiting I guess I move to the windows insider build on the sandboxie computer and use thier product. Decent handling of the situation would be at least as long as people can not renew thier license extend then instead of letting thier stuff blow up. You know Sophos this thingy called customer service.

  • In reply to Seth Geftic:

    Seth Geftic

    The technical issues were more significant than a quick fix, but there were non-technical issues that have impacted the timeline as well. I can go into more detail when we post our next official update.

    I admit you did not say what day, month, or year we could expect the "next official update", but you might try to take some initiative here and man up!

  • In reply to Seth Geftic:

    Seth Geftic

    The technical issues were more significant than a quick fix, but there were non-technical issues that have impacted the timeline as well. I can go into more detail when we post our next official update. 

     

    Ok I was willing to allow for some inkling things might get better and not jump on your case but geez its now been 2 weeks later after your "coming soon" announcement promise (not counting the multiple previous ones) with still nothing, except empty promises.. I was really hoping this would be a spinoff or sale announcement. That is honestly the only thing I can say should legitimately be taking this long..

  • In reply to Blarg42:

    If it is neither a sale/spinoff nor a pending bankruptcy nor a release of the code to open source, all of which would require legal work which can take a long time, then it is one of the weirdest things I have ever witnessed in my business life.

     

    If it actually IS a computer related problem as has been stated, I would be dumbfounded.  That reason sounds like science fiction.  Starting to wonder if we will ever know.

  • In reply to Ryan Cruze:

    I can assure you its not pending bankruptcy.  I am very sorry for the delay, there are indeed some non-technical issues holding us up. Every time I think we're ready to announce another snag pops up forcing a delay.  I should not have set the expectation that we'd be ready to share our plans earlier as clearly I was off base, please accept my apologies.  

  • I'll be very surprised if the reason is anything other than them either selling the product, or that the product is locked in some sort of litigation.

    What other reason do companies ever have, aside from being held ransom, to not talk about the extremely obvious?

    - in this case, the inability to buy and activate software licenses.

  • In reply to Jon Smith1:

    I have been a user of Sandboxie since I found in version 2.0 and have loved it and yes, I have as many of my clients using it as I can convince them to.
    I have seen it stop Ransomware sold in it it's tacks 
    The community that is part of this forum only want the product to be better, and allow us to future influence other people to use it.
    I myself have a issue that I presented to SOPHOS and just got fluffed off, I have to come up with a work around and I did. 
    I like this product and I want as many people as I can to like the product, but there needs to be some better than the Gray area that I see now
    I check the SBIE Beta Version every day to see if anything has changed and it has not. All I do see is the same complaints issued over and over.
    Please be more transparent and you will get more of my support.
    Bill e. Barrett 

  • In reply to BilleBarrett:

    I think it's pretty clear at this point that Sandboxie is involved in some kind of litigation or legal process and that's why they cannot discuss it.

    With a little luck the eventual result will be that Sandboxie will have a new home with someone who cares about its welfare and future and is responsive to its users.

  • In reply to Ryan Cruze:

    We are not involved in litigation or a legal process.  

    I'm hoping to post the announcement Tuesday.